Free Online Customer Experience Courses & MOOCs

Coursera

Google Cloud

Virtual Agent Development in Dialogflow CX for Software Devs (Coursera)

CS: Information & Technology

Dive into 'Virtual Agent Development in Dialogflow CX for Software Devs', a comprehensive course that builds on your existing knowledge of AI-powered contact centers. This course is perfect for software developers eager to delve deeper into crafting sophisticated virtual agents capable of handling complex conversations and dynamic data retrieval. Learn how to optimize, test, and refine your virtual agent solutions using advanced features in Dialogflow CX.

Jun 10th 2024

2 Weeks

Customer Experience Coursera Plus Virtual Agent

FutureLearn

Glion Institute of Higher Education

The Luxury Industry: Customers and Luxury Experiences (FutureLearn)

Business

Dive into the fascinating realm of luxury with 'The Luxury Industry: Customers and Luxury Experiences' course. Uncover the rich history and cultural significance of luxury goods while learning about the evolving landscape of customer experiences within this elite sector. This FutureLearn offering will equip you with insights into how luxury brands are adapting to changing consumer expectations and technological advancements, shaping the future of high-end products and services.

May 16th 2022

3 Weeks

Luxury Companies Customer Experience Customer

Coursera

Coursera Project Network

Build a Customer Journey Map with UXPressia (Coursera)

CS: Design & Product

Discover the art of mapping out the entire customer experience with our 'Build a Customer Journey Map with UXPressia' course. This comprehensive guide will teach you how to visualize and optimize the path users take when interacting with your products, focusing on an online car buying journey. By the end of this course, you'll be equipped with the skills to create compelling customer journey maps that can drive business growth.

Mar 14th 2022

Self-Paced

Ideation Customer Experience Stakeholders

KAU

Karlstad Business School

Understanding Customer Experience (KAU)

Management & Leadership Marketing & Communication

Dive into the world of customer experience with our comprehensive online course, Understanding Customer Experience (KAU). This graduate-level program, offered in partnership between Karlstad Business School and the Service Research Center - CTF, is designed for professionals eager to master the art and science of delivering memorable experiences that keep customers coming back. Whether you're looking to refine your marketing strategies or seeking to drive organizational development from a customer-centric perspective, this course provides the knowledge and tools necessary to succeed.

Self Paced

Self-Paced

Business Marketing Customer Service

KAU

Karlstad Business School

Making Sense of Service Logic (KAU)

Management & Leadership Marketing & Communication

Dive into 'Making Sense of Service Logic' - an insightful course designed for companies transitioning from product-centric to service-oriented models. Explore the essential theories and concepts that drive successful service innovation, and learn how to adapt your company's mindset for enhanced value creation through advanced services. With practical examples from diverse sectors, this course will equip you with the tools needed to navigate the evolving business landscape.

No sessions available

5-12 Weeks

Customer Experience Service Innovation Service Logic

FutureLearn

Accenture

Digital Skills: Retail (FutureLearn)

CS: Design & Product Business

Dive into the world of Digital Skills: Retail and discover how digital technology is revolutionizing the way we shop and manage retail businesses. This course will equip you with essential knowledge on how data analytics, automation, and connected devices are transforming customer experiences and operations within the retail sector.

No sessions available

3 Weeks

Digital Skills Digital Technology Customer Experience

MOOC Técnico

Instituto Superior Técnico, Universidade de Lisboa

Transformação Digital (IST)

CS: Information & Technology Business

O curso Transformação Digital (IST) oferece uma visão abrangente sobre as principais competências digitais que são essenciais para o sucesso das organizações no século XXI. Aprenda a liderar e implementar mudanças significativas em sua empresa, adaptando-se às novas realidades tecnológicas. Este curso é ideal para profissionais de gestão, operações e marketing que desejam otimizar processos, melhorar a experiência do cliente e criar modelos de negócio mais eficazes.

No sessions available

5-12 Weeks

Customer Experience Digital Transformation Operations Management

OpenSAP

SAP

SAP Sales Cloud – An Overview (OpenSAP)

Management & Leadership Business

Discover the power of SAP Sales Cloud in this comprehensive free online course. Designed for beginners and professionals alike, this course will guide you through understanding, implementing, and optimizing SAP Sales Cloud solutions to enhance your sales processes, engage customers more effectively, and drive faster deal closures. Whether you're looking to improve your personal skills or those of your organization, this course offers valuable insights into leveraging technology for better business outcomes.

Self Paced

Self-Paced

Cloud Computing SAP Customer Experience

OpenSAP

SAP

The Power of Experience Management (openSAP)

Management & Leadership Business

Embark on a transformative journey into Experience Management (XM) with our free online course offered by openSAP. This comprehensive program is designed for professionals seeking to understand and implement strategies that ensure their organizations provide outstanding customer experiences consistently. Learn what XM entails, why it's crucial for business success, and acquire the essential competencies required to excel in this rapidly evolving field.

Self Paced

Self-Paced

Business Customer Experience Customer