Coursera
Este curso oferece uma introdução essencial ao mundo do marketing de mídias sociais. Aprenda sobre os princípios básicos, como escolher o canal certo, definir metas claras e medir o sucesso das suas campanhas nas redes sociais.
Coursera
Discover how to lead your organization into the digital age with our 'Digital Leadership and Digital Strategy Execution' course. Gain insights into strategic digital adoption, essential skills for modern leaders, and how to align digital initiatives with business goals for optimal results.
Coursera
Dive into 'Virtual Agent Development in Dialogflow CX for Software Devs', a comprehensive course that builds on your existing knowledge of AI-powered contact centers. This course is perfect for software developers eager to delve deeper into crafting sophisticated virtual agents capable of handling complex conversations and dynamic data retrieval. Learn how to optimize, test, and refine your virtual agent solutions using advanced features in Dialogflow CX.
FutureLearn
Dive into the fascinating realm of luxury with 'The Luxury Industry: Customers and Luxury Experiences' course. Uncover the rich history and cultural significance of luxury goods while learning about the evolving landscape of customer experiences within this elite sector. This FutureLearn offering will equip you with insights into how luxury brands are adapting to changing consumer expectations and technological advancements, shaping the future of high-end products and services.
Coursera
Discover the art of mapping out the entire customer experience with our 'Build a Customer Journey Map with UXPressia' course. This comprehensive guide will teach you how to visualize and optimize the path users take when interacting with your products, focusing on an online car buying journey. By the end of this course, you'll be equipped with the skills to create compelling customer journey maps that can drive business growth.
KAU
Dive into the world of customer experience with our comprehensive online course, Understanding Customer Experience (KAU). This graduate-level program, offered in partnership between Karlstad Business School and the Service Research Center - CTF, is designed for professionals eager to master the art and science of delivering memorable experiences that keep customers coming back. Whether you're looking to refine your marketing strategies or seeking to drive organizational development from a customer-centric perspective, this course provides the knowledge and tools necessary to succeed.
KAU
Dive into 'Making Sense of Service Logic' - an insightful course designed for companies transitioning from product-centric to service-oriented models. Explore the essential theories and concepts that drive successful service innovation, and learn how to adapt your company's mindset for enhanced value creation through advanced services. With practical examples from diverse sectors, this course will equip you with the tools needed to navigate the evolving business landscape.
FutureLearn
Dive into the world of Digital Skills: Retail and discover how digital technology is revolutionizing the way we shop and manage retail businesses. This course will equip you with essential knowledge on how data analytics, automation, and connected devices are transforming customer experiences and operations within the retail sector.
MOOC Técnico
O curso Transformação Digital (IST) oferece uma visão abrangente sobre as principais competências digitais que são essenciais para o sucesso das organizações no século XXI. Aprenda a liderar e implementar mudanças significativas em sua empresa, adaptando-se às novas realidades tecnológicas. Este curso é ideal para profissionais de gestão, operações e marketing que desejam otimizar processos, melhorar a experiência do cliente e criar modelos de negócio mais eficazes.