Customer Centricity

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Customer Centricity as Competitive Advantage - Jagdish Sheth (Coursera) Coursera
University System of Georgia

Customer Centricity as Competitive Advantage - Jagdish Sheth (Coursera)

Business

Unlock the secrets to becoming a customer-focused organization and gain a significant advantage in today's competitive market. This course, led by renowned expert Jagdish Sheth, will guide you through understanding the power of Customer Centricity as a Competitive Advantage. Learn how to calculate and leverage Customer Lifetime Value (CLV) for sustainable growth and discover practical ways to implement customer-centric practices within your organization.

Jun 15th 2026
3 Weeks
Customer Centricity Coursera Plus CLV
Details
Managing Customer Expectations with Jagdish Sheth (Coursera) Coursera
University System of Georgia

Managing Customer Expectations with Jagdish Sheth (Coursera)

Business

In today's diverse market, managing customer expectations is crucial for success. This course, led by the esteemed Professor Jagdish Sheth, explores how to shape customer expectations to enhance satisfaction and loyalty. Gain valuable insights into understanding consumer behavior and learn practical strategies to align with your business objectives effectively.

Jun 15th 2026
2 Weeks
Customer Centricity Customer Coursera Plus
Details
Strategies for Planned Social Change with Jagdish Sheth (Coursera) Coursera
University System of Georgia

Strategies for Planned Social Change with Jagdish Sheth (Coursera)

Business

Join this insightful course led by Professor Jagdish Sheth to understand how corporations can effectively contribute to planned social change. Explore real-world examples, including environmental sustainability initiatives and the United Nations Sustainable Development Goals (SDGs), as you delve into the critical role of corporate social responsibility (CSR) in today's business landscape. Learn from an award-winning educator about influencing consumer behavior for a better society.

Jun 15th 2026
2 Weeks
Social Change Environmental Sustainability CSR
Details
Introduction to Marketing (Coursera) Coursera
University of Pennsylvania

Introduction to Marketing (Coursera)

Management & Leadership Marketing & Communication

Dive into the fundamentals of marketing with 'Introduction to Marketing' from Coursera. This comprehensive course, led by distinguished Wharton professors, explores key concepts like branding, focusing on the customer, and effective market entry strategies. Whether you're a beginner or looking to refine your skills, this course provides invaluable insights for aspiring marketers.

Jun 1st 2026
5-12 Weeks
Business Markets Marketing
Details
Customer Centric Innovation (Coursera) Coursera
University of Illinois at Urbana-Champaign

Customer Centric Innovation (Coursera)

Business

In this course, you'll learn the key principles of Customer Centric Innovation. By focusing on understanding customer needs and desires, you'll gain the skills needed to develop successful innovations that lead to delighted customers. This comprehensive program will guide you through capturing and utilizing valuable customer information effectively.

Jun 1st 2026
4 Weeks
Innovation Customer Centricity Innovation Strategy
Details
Customer Relationship Management (edX) EdX
Indian Institute of Management, Bangalore,IIMBx

Customer Relationship Management (edX)

Management & Leadership Business

Discover the secrets to successful customer relationship management with this in-depth online course from edX. Gain a thorough understanding of CRM concepts, best practices, and how to implement them for long-term profitability. Whether you're new to CRM or looking to refine your existing strategies, this course will equip you with the knowledge and skills needed to foster lasting relationships with customers and drive business success.

Self Paced
Self-Paced
Marketing CRM Customer Centricity
Details
Fundamentals of Customer Centricity (edX) EdX
State Bank of India - SBI

Fundamentals of Customer Centricity (edX)

Business

Discover the power of putting your customers first with our comprehensive Fundamentals of Customer Centricity course. Designed for professionals looking to drive profit and gain competitive advantage through exceptional customer experiences, this course will guide you through the principles and practices of a truly customer-centric approach. From understanding customer needs to delivering post-purchase satisfaction, learn how to create lasting relationships that lead to advocacy and growth.

Self Paced
Self-Paced
Business Customer Centricity Digital Banking
Details
Engagement Banking (edX) EdX
State Bank of India - SBI

Engagement Banking (edX)

Business

Dive into the transformative world of Engagement Banking with this edX course. Designed for professionals in banking and finance, this program explores the impact of digitalization on traditional banking processes and services. Learn how to effectively engage with previously underserved population segments through innovative strategies and technology integration. This course is your gateway to understanding and mastering modern banking practices.

Self Paced
Self-Paced
Finance Banking Customer Centricity
Details
Lean Product Portfolios: Beyond Value Stream Mapping (edX) EdX
University of Maryland, College Park,University System of Maryland - USM,USMx,UMD

Lean Product Portfolios: Beyond Value Stream Mapping (edX)

Engineering Business

Transform your approach to creating a product portfolio with this advanced course. Learn to incorporate deep customer insights, emerging technology trends, and global competitive analysis to drive exponential value delivery. Elevate your strategy beyond basic value stream mapping and position your products for success in an ever-changing market.

Self Paced
Self-Paced
User Experience Enterprise Architecture Value Creation
Details
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