Free Online CRM Courses & MOOCs

Coursera

Salesforce,SV Academy

Boosting Productivity through the Tech Stack (Coursera)

Business

Unlock the secrets of boosting your productivity as a Sales Development Representative (SDR) with our comprehensive online course. Learn how to efficiently manage the tech stack, utilize CRM tools, harness sales intelligence platforms, and develop powerful outreach strategies to connect with prospective customers. Perfect for those looking to launch or advance their career in tech sales.

Jun 8th 2026

5-12 Weeks

Business Productivity Sales

Coursera

University of California, Irvine

Salesforce Basics (Coursera)

Business

Discover the fundamentals of Salesforce, the leading Customer Relationship Management (CRM) system, designed to revolutionize how businesses manage customer interactions. This course breaks down Salesforce into its core elements, including Lightning for Sales, Community Cloud, Marketing Cloud, and essential security practices. Whether you're new to CRM systems or looking to enhance your current knowledge, this course provides a structured learning path with practical application activities on Trailhead, peer discussions, video demonstrations, and review assignments.

Jun 8th 2026

3 Weeks

Business Data Management Cloud Computing

Coursera

Salesforce,Pathstream

Reports, Dashboards, and Customer Success in Salesforce (Coursera)

Business

Dive into 'Reports, Dashboards, and Customer Success in Salesforce', a crucial course for anyone looking to harness the power of Salesforce for better reporting, dashboard creation, and enhancing customer success strategies. This course is part of Coursera's Salesforce Sales Operations Professional Certificate program, aimed at those interested in foundational sales roles that leverage Salesforce effectively. Discover how to use Salesforce tools to improve customer service, analyze data for sales team performance enhancement, and prepare yourself for a career path towards becoming a Salesforce administrator.

Jun 8th 2026

4 Weeks

CRM Customer Relationship Management Dashboards

Coursera

Coursera Project Network

Introducción a CRM con HubSpot (Coursera)

Marketing & Communication Business

Sumérjase en esta introducción práctica a los sistemas de gestión de relaciones con clientes (CRM) mediante la plataforma HubSpot. Aprenderá desde cero cómo crear, implementar y utilizar un CRM efectivo para impulsar el crecimiento de su empresa. Este curso te guiará paso a paso para aprovechar al máximo las capacidades de HubSpot y mejorar la experiencia del cliente.

Jun 8th 2026

Self-Paced

Sales CRM Customer Relationship Management

Coursera

FIA Business School

Fundamentos de IA Aplicados ao CRM (Coursera)

Marketing & Communication

Deseja transformar seu CRM com inteligência artificial? Este curso apresenta os princípios básicos de IA e como aplicá-los em sistemas de Customer Relationship Management para otimizar processos, melhorar a personalização do atendimento ao cliente e aumentar o retorno sobre investimento. Aprenda a utilizar dados para tomar decisões mais informadas.

Jun 8th 2026

4 Weeks

Artificial Intelligence Machine Learning CRM

Coursera

Dell

Selling with Confidence (Coursera)

CS: Information & Technology

Unlock your potential as a sales professional with 'Selling with Confidence'. This course equips you with essential skills to deliver business value, tackle objections, and secure successful closures. Perfect for newcomers to IT Sales or individuals looking to pivot their careers, this program offers a comprehensive guide to becoming a confident and effective seller.

Jun 8th 2026

3 Weeks

Sales CRM Value Proposition

Coursera

Dell

Setting Up Your Sale (Coursera)

CS: Information & Technology

Embark on your journey to becoming a proficient sales professional with 'Setting Up Your Sale'. This foundational course from Coursera, developed by Dell Technologies, offers an overview of sales careers and equips you with essential skills needed to excel in the field. From understanding various sales roles to learning how to effectively prepare for them, this course lays down the basics of an IT sales campaign.

Jun 8th 2026

3 Weeks

Sales Career Development CRM

Coursera

Dell

What Does IT Sales Entail? (Coursera)

CS: Information & Technology

Embark on your journey to becoming a successful IT Sales Professional with 'What Does IT Sales Entail?' This introductory course by Dell Technologies on Coursera offers insights into the world of IT sales. Whether you're new to the field or looking to refine your skills, this course provides an overview of sales careers in technology and equips you with essential professional skills needed for a successful career in IT sales.

Jun 8th 2026

3 Weeks

Sales Career Development CRM

Coursera

Salesforce,Pathstream

Lead Management in Salesforce (Coursera)

Business

Dive into the world of Lead Management in Salesforce with our expert-led course designed to equip you with foundational skills crucial for entry-level sales roles. This course is part of the Salesforce Sales Operations Professional Certificate program, focusing on real-world applications of Salesforce tools to manage leads efficiently and enhance your organization's sales operations.

Jun 1st 2026

4 Weeks

CRM Customer Relationship Management Coursera Plus