Customer Centricity as Competitive Advantage - Jagdish Sheth (Coursera)
Unlock the secrets to becoming a customer-focused organization and gain a significant advantage in today's competitive market. This course, led by renowned expert Jagdish Sheth, will guide you through understanding the power of Customer Centricity as a Competitive Advantage. Learn how to calculate and leverage Customer Lifetime Value (CLV) for sustainable growth and discover practical ways to implement customer-centric practices within your organization.