Supporting Clients (Coursera)

Supporting Clients (Coursera)

To reach your goal of becoming a Career Coach or Navigator, you have learned about relationship management and human-centered career coaching in course 1 and gained skills to recruit and work with clients in course 2. This third course in the Career Coach and Navigator Professional Certificate will help you advise people as they move along their career paths; assist with job searches, interviewing, and resume creation; and set them up for success as they start their careers.

Class Deals by MOOC List - Click here and see Coursera's Active Discounts, Deals, and Promo Codes.

By the end of the course, you will be able to:

  1. Assist people who desire to pursue a career, make a career change, or work towards career advancement.
  2. Guide people in finding relevant employment opportunities that meet their needs and the labor market.
  3. Assist, review, and provide feedback on developing resumes, CVs, and cover letters.
  4. Help people develop interviewing skills.

To be successful in this course, no prior experience with career coaching or navigation is required; but we recommend completing the first two courses in the program so you can build on the knowledge and skills from those courses here.

Course 3 of 4 in the Goodwill® Career Coach and Navigator Professional Certificate.

Syllabus

WEEK 1
Career Navigation
Depending on their circumstance, clients may seek traditional employment opportunities such as part-time or full-time work, while others may require more creative ways to earn an income. Successful coaches will listen carefully to their clients' needs and connect them to the right opportunities. In this module, you will explore various income opportunities such as entrepreneurship and working in the gig economy and learn how to provide career guidance to help clients make informed decisions about their career paths.

WEEK 2
Guiding Clients in Their Job Search
As the job market evolves, your job search approach must evolve to meet the needs of your clients. Today, many job seekers use online job search tools to build their networks and express themselves to a wide variety of potential employers. In this module, you will learn how to help job seekers use the latest online job search tools, guide them on creating an elevator pitch and help them manage their personal brands.

WEEK 3
Cover Letters, Resumes, Portfolios and Interviewing
Career Coaches and Navigators help people find jobs and move forward in their careers. People of all backgrounds and experiences, regardless of where they are in their careers, will count on you for help with interviewing, writing cover letters and resumes,and more. In this module, you will learn strategies to help clients sell their skills and experiences to potential employers.

WEEK 4
Success in the Workplace
The best onboarding experiences help new employees feel welcomed and valued right away. However, people who have limited work experience or have been out of the workforce for extended periods often struggle on their first day at work for a variety of reasons. In this module, you will discover ways to help clients have a positive first day and set the stage for continued success.

Go to Class
MOOC List is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Related Courses

Shaping Your Professional Brand (Coursera) Coursera
University of Illinois at Urbana-Champaign

Shaping Your Professional Brand (Coursera)

You've thought about who you are and how you want your career to be. You have some skills to deal with situations that could cause problems. What about the team around you? How do you build functional and constructive professional relationships? How can you add value? What do employers look for when they are promoting?

Aug 3rd 2026
4 Weeks
Career Planning: A Pathway to Employment (Coursera) Coursera
University System of Georgia

Career Planning: A Pathway to Employment (Coursera)

This course is designed to foster creative approaches to launching a new career. You will articulate best ways to make a first impression and analyze your strengths by creating a personal statement. You will identify appropriate elements to make your resume stand out from the crowd. You will also identify the most effective ways a cover letter can answer a job description, and how to best leverage social media in your job search.

Aug 10th 2026
5-12 Weeks
The Art of the Job Interview (Coursera) Coursera
Big Interview

The Art of the Job Interview (Coursera)

Learn how to prepare for a job interview the right way! This unique collaboration between Big Interview and Coursera will teach proven techniques to help you turn your interviews into job offers. You'll learn what interview questions to expect and how to answer them. You'll also get access to interactive tools to guide you in outlining answers to key questions and practicing until you feel confident. The course also provides guidance on how to optimize your resume using the Big Interview resume builder and how to use networking to uncover more job leads.

Aug 10th 2026
5-12 Weeks
Evolução na Carreira de Liderança (Coursera) Coursera
FIA Business School

Evolução na Carreira de Liderança (Coursera)

Nossas boas-vindas ao Curso Evolução na Carreira de Liderança. Neste curso, você aprenderá que a evolução na carreira de liderança implica em assumir posições em níveis crescentes de complexidade. Cada degrau de complexidade oferece novos desafios. É possível predizer quais serão as principais dificuldades a serem enfrentadas em cada degrau de complexidade, de forma a preparar as pessoas e minimizar os impactos em seu processo de adaptação e nos resultados da organização.

Jul 27th 2026
4 Weeks
Tu consultorio de Coaching en las ondas (Coursera) Coursera
Universitat Autònoma de Barcelona

Tu consultorio de Coaching en las ondas (Coursera)

Este MOOC, Coaching en las ondas, da respuesta a la necesidad de los directivos o responsables de equipos de aprender nuevas estrategias que les permitan dar respuestas adecuadas a los grupos con los que interactúan. Esta aproximación a la gestión de los equipos se efectúa mediante los recursos del Coaching y habilidades del líder coach.

Aug 10th 2026
4 Weeks
Empathy, Data, and Risk (Coursera) Coursera
University of Illinois at Urbana-Champaign

Empathy, Data, and Risk (Coursera)

Risk Management and Innovation develops your ability to conduct empathy-driven and data-driven analysis in the domain of risk management. This course introduces empathy as a professional competency. It explains the psychological processes that inhibit empathy-building and the processes that determine how organizational stakeholders respond to risk.

Aug 3rd 2026
4 Weeks
Career planning: Your career, your life (Coursera) Coursera
Macquarie University

Career planning: Your career, your life (Coursera)

Are you satisfied with your career? Where do you see yourself in the future? No matter where you are on your professional journey, careful planning will help you reach your goals. This course will help you adapt to rapidly evolving job markets by enhancing your self-knowledge and confidence to explore wider career opportunities.

Jul 27th 2026
5-12 Weeks
Finding and Preparing for the Right Job (Coursera) Coursera
University of California, Irvine

Finding and Preparing for the Right Job (Coursera)

Finding and preparing for the right job in the DS/AI field can be tricky. In this course, we will explore how the job market has vastly different descriptions for the same job title, how to identify what a company is really looking for, and how to search the “hidden” job market. We will also overview major skills areas experts recommend revisiting before applying for jobs in this field, how to tailor your resume to catch the eye of a DS/AI hiring manager, and how to create a stellar portfolio. Finally, we will discuss the importance of marketing yourself and tips and tricks on how to do it well.

Jul 27th 2026
4 Weeks
Career Options: Exploring a New Career (Coursera) Coursera
University System of Georgia

Career Options: Exploring a New Career (Coursera)

This course is for you if you are interested in researching a new career and acquiring the skills necessary to succeed in it. You will be asked to reflect on your experiences and critically evaluate what you currently know, what you need to acquire, and how to go about getting it. You will then identify groups and individuals that can serve and support you in exploring a new career. During this course, you will identify the elements of a well-structured career plan and evaluate career options by individual fit to determine how to effectively engage your network in your career journey.

Aug 10th 2026
5-12 Weeks
Giving Helpful Feedback (Coursera) Coursera
University of Colorado Boulder

Giving Helpful Feedback (Coursera)

This course teaches you the simple principles expert managers use to improve and motivate employee performance. You’ll never have to avoid telling an employee “the truth” again, because the seven techniques we teach will not make employees defensive or afraid. As a manager, or someone who would like to be a manager, you’ll also learn specifically what feedback is, how negative feedback is weighed more heavily than positive, and how positive feedback can super-charge behaviors such as creativity and teamwork.

Aug 3rd 2026
5-12 Weeks
Managing as a Coach (Coursera) Coursera
University of California, Davis

Managing as a Coach (Coursera)

Do you (or do you want to) manage employees? Have you ever wondered how to get better performance out of those you manage? Are you unsure if you are communicating effectively with your employees? If you answered “yes” to any of these questions, then this course – and its associated specialization – is for you! Leadership and management responsibilities have changed dramatically, particularly in the last decade. In order to be an effective manager in increasingly fast-paced and complex organizational environments, coaching has become essential.

Jul 27th 2026
4 Weeks