Coursera

Groundwork for Success in Sales Development (Coursera)

Offered by Salesforce, SV Academy,
Groundwork for Success in Sales Development (Coursera)

This is Course 1 in the Salesforce Sales Development Representative Professional Certificate. In order to successfully complete later courses, please ensure you have completed this course before moving on. This course is here to introduce you to the key role of a Sales Development Representative at a tech company. We want you to develop a winning professional mindset powered by emotional literacy, strategic thinking, time management, and task prioritization.

Class Deals by MOOC List - Click here and see Coursera's Active Discounts, Deals, and Promo Codes.

We’ll also focus on how you’ll be managing your physical, mental, emotional, and spiritual well-being in both your personal and professional life.
Course 1 in the Sales Development Representative (SDR) Professional Certificate will give you the necessary skills to launch a career in the non-technical side of the tech industry.
In this course you will learn to:

  • Confidently articulate the purpose and power of the SDR role in the tech industry
  • Effectively select strategies and tools for developing a winning professional mindset
  • Justify strategies for time management and prioritization that yield results in your personal and professional life
  • Compose plans for taking responsibility for your physical, mental, emotional, and spiritual well-being within personal and professional relationships

To be successful in this course, you should have:

  • An ability to communicate in verbal and written form in a way that is accessible and understandable by a general audience (you don’t need to be formal or refined)
  • Baseline computer literacy (you must be able to use a word processor, web search, and email)
  • Familiarity with social media, including LinkedIn
  • Ability and willingness to learn new technology tools
  • Motivation to grow personally and professionally
  • Hunger for feedback and coaching

Course 1 of 5 in the Salesforce Sales Development Representative.

Syllabus

WEEK 1
Break into the World of Tech Sales
Learn about the evolution of Software-as-a-Service, the purpose of Sales Development, and the daily workflow of a Sales Development Representative (SDR).

WEEK 2
Adopt the Winning Professional Mindset
Discover key concepts to springboard your professional success, including growth mindset, grit, optimism, self-confidence, and feedback.

WEEK 3
Crush Goals through Time Management and Prioritization
Master time management through goal setting, workflow strategies, the 80:20 principle, and much more!

WEEK 4
Collaborate in a Top-Performing Team
Explore strategies for balancing collaboration and peak performance in both personal and professional contexts.

Go to Class
MOOC List is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Related Courses

Investment Management in an Evolving and Volatile World by HEC Paris and AXA Investment Managers (Coursera) Coursera
HEC Paris

Investment Management in an Evolving and Volatile World by HEC Paris and AXA Investment Managers (Coursera)

Management & Leadership Economics & Finance

Have you ever wanted to invest in financial markets, but were always afraid that you didn’t have the proper tools or knowledge to make informed decisions? Have you ever wondered how investment management companies operate and what fund managers do? AXA Investment Managers, in partnership with HEC Paris, will introduce you to the most important ideas and concepts in investment management, to help you better understand your financial future.

Sep 14th 2026
4 Weeks
Business Financial Markets Investment
Details
Professional Responsibility and Ethics for Accountants (Coursera) Coursera
University of Illinois at Urbana-Champaign

Professional Responsibility and Ethics for Accountants (Coursera)

Business

Accountants perform a wide variety of activities which include, but are not limited to, accounting, auditing, tax, management consulting, and financial management. However, a professional accountant’s responsibility is not exclusively to satisfy the needs of an employer or professional services client. One of the distinguishing characteristics of the accounting profession is its acceptance of the responsibility to act in the public interest.

Sep 14th 2026
4 Weeks
Business Management Ethics
Details
Fundamentals of Organization (Coursera) Coursera
Politecnico di Milano

Fundamentals of Organization (Coursera)

Business

Organization is a fundamental theme to understand the real functioning of each company or, more in general, of any institution, and it is part of the basic know-how of each manager. Organization design implies decisions on how work is subdivided and how coordination between the various activities and people who autonomously perform them is guaranteed.

Sep 14th 2026
3 Weeks
Business Organization Organizational Structure
Details
International Business I (Coursera) Coursera
University of New Mexico

International Business I (Coursera)

Management & Leadership

We live in a world of intensifying global relationships, one in which international business has become the key determinant of economic development and prosperity. This course, Global Business Environment, Part I, introduces students to a fundamental understanding of the socioeconomic political, cultural, and linguistic environment in which international businesses operate.

Sep 14th 2026
5-12 Weeks
Business International Economy Globalization
Details
Finance for Everyone: Debt (Coursera) Coursera
McMaster University

Finance for Everyone: Debt (Coursera)

Management & Leadership Economics & Finance

In Debt, we take on one of the most challenging financial questions that remains unresolved: How much to borrow? We start by demonstrating why using debt has always been and continues to be a great temptation, particularly when borrowing costs are historically low. We identify conditions for selecting the optimal amount of debt for a corporation looking to maximize its value. You’ll become fluent in related concepts like norms and benchmarks.

Sep 14th 2026
4 Weeks
Finance Business Debt
Details
Strategy and Sustainability (Coursera) Coursera
IESE Business School

Strategy and Sustainability (Coursera)

Management & Leadership

Business and environmental sustainability are not natural bedfellows. Business is about making money. Sustainability is about protecting the planet. Business is measured in months and quarters. Sustainability often requires significant short term costs to secure a sometimes uncertain long-term benefit. To some activists, all executives are exploitative, selfish one percenters. To some executives, all activists are irresponsible, unyielding extremists.

Sep 14th 2026
5-12 Weeks
Business Sustainability Strategy
Details
Financial Reporting Capstone (Coursera) Coursera
University of Illinois at Urbana-Champaign

Financial Reporting Capstone (Coursera)

Business

The Capstone is the culminating project in the Financial Reporting Specialization. You will have the opportunity to combine the concepts and techniques obtained through all the courses in this specialization (Accounting Analysis I: The Role of Accounting as an Information System, Accounting Analysis I: Measurement and Disclosure of Assets, Accounting Analysis II: Measurement and Disclosure of Liabilities, and Accounting Analysis II: Accounting for Liabilities and Equity) and apply them to a real world accounting project.

Sep 21st 2026
3 Weeks
Business Accounting Balance Sheet
Details
Design Thinking and Global Startup (Coursera) Coursera
Korea Advanced Institute of Science and Technology - KAIST

Design Thinking and Global Startup (Coursera)

Business

This course offers a systematic engineering design methodology: Stanford Design Thinking for preparing global startup. The course empathizes the whole Stanford design thinking process, "Empathy-Define-Ideation-Prototype-Test," for building a startup with a business model that has a “customer truly need” component.

Sep 14th 2026
5-12 Weeks
Business Startup Business Strategy
Details
How to Validate your Startup Idea (Coursera) Coursera
UNSW Sydney - University of New South Wales

How to Validate your Startup Idea (Coursera)

Management & Leadership

Starting a new business begins with an idea that needs to evolve through experimentation, iteration and interactions with people. This course is for existing and potential entrepreneurs who are looking for guidance and support to make their ‘great idea’ a reality. In addition to reviewing the basic principles of entrepreneurship, this course guides you through the process of actively validating your idea in the market.

Sep 14th 2026
5-12 Weeks
Business Startup Entrepreneur
Details
The Marketing Plan (Coursera) Coursera
IE Business School

The Marketing Plan (Coursera)

Marketing & Communication Business

Create your own Marketing Plan for your own product or service idea. In this course you will learn how to produce arguably the most important marketing tool for any business. Rather than simply learning the stages of The Marketing Plan, you will be asked each week to complete a peer graded assignment which will help you complete a simplified version of the plan.

Sep 14th 2026
4 Weeks
Planning Business Marketing
Details
Viral Marketing and How to Craft Contagious Content (Coursera) Coursera
University of Pennsylvania

Viral Marketing and How to Craft Contagious Content (Coursera)

Management & Leadership Marketing & Communication

Ever wondered why some things become popular, and other don't? Why some products becomes hits while others flop? Why some ideas take off while others languish? What are the key ideas behind viral marketing? This course explains how things catch on and helps you apply these ideas to be more effective at marketing your ideas, brands, or products. You'll learn how to make ideas stick, how to increase your influence, how to generate more word of mouth, and how to use the power of social networks to spread information and influence.

Sep 14th 2026
4 Weeks
Marketing Social Media Marketing Strategy
Details