Free Online Customer Courses & MOOCs

Coursera

Samsung

Samsung Customer Care Essentials (Coursera)

CS: Information & Technology

Embark on a journey into the world of Samsung customer care with our essential training course. Designed for aspiring technicians and customer service representatives, this program offers a foundational understanding of Samsung's mobile repair techniques and best practices in customer support. With access to over 10,000 certified professionals and a nationwide network of Authorized Service Centers, you'll be part of an elite group dedicated to delivering top-notch care to millions of Samsung users.

Sep 14th 2026

3 Weeks

Problem Solving Customer Active Listening

Coursera

Unilever

Customer Understanding and Digital Marketing Channels (Coursera)

Management & Leadership Business

Dive into the world of digital marketing with our comprehensive course designed to help you understand your customers better and leverage various channels for maximum impact. From crafting compelling content to analyzing data-driven insights, this course equips you with the skills needed to thrive in today's digital marketplace.

Sep 14th 2026

4 Weeks

Digital Marketing Customer Customer Segmentation

Coursera

Google Cloud

Google Cloud Customer Care Fundamentals (Coursera)

CS: Information & Technology

Unlock the full potential of Google Cloud by mastering its customer care fundamentals. This course will guide you through understanding and utilizing Google Cloud Support Services effectively. From creating and managing support cases to communicating with engineers and escalating issues, this course covers all essential aspects of Google Cloud Customer Care.

Sep 14th 2026

4 Weeks

Customer Service Customer Google Cloud

FutureLearn

University of Leeds

Starting a Business 3: Customers and Competitors (FutureLearn)

Management & Leadership

Discover how to identify, understand, and target your ideal customer base while navigating the competitive landscape in Starting a Business 3: Customers and Competitors. This course will equip you with essential skills to differentiate your business and capture market share.

Self Paced

2 Weeks

Business Markets Startup

Coursera

ESSEC Business School

Foundations of marketing analytics (Coursera)

Marketing & Communication Business

Dive into the world of data-driven marketing with 'Foundations of Marketing Analytics'. This course is tailored for students, analysts, and data scientists eager to harness statistical knowledge in real-world business scenarios, particularly within the realm of marketing. Whether you're an experienced statistician or a curious analyst looking to transition into a business role, this course offers a comprehensive exploration of applying analytical skills to enhance marketing strategies.

Sep 7th 2026

5-12 Weeks

Databases Big Data Data Analysis

Coursera

IESE Business School

Marketing: Customer Needs and Wants (Coursera)

Management & Leadership Marketing & Communication

Dive into the world of consumer behavior and unlock the key to successful marketing with 'Marketing: Customer Needs and Wants'. This course will equip you with essential insights into identifying and classifying customers, helping you craft targeted strategies that resonate with your audience's needs and wants. Perfect for marketers looking to refine their approach.

Sep 7th 2026

4 Weeks

Management Marketing Business Strategy

Coursera

University of Virginia,Boston Consulting Group - BCG

Customer Value in Pricing Strategy (Coursera)

Marketing & Communication Business

Unlock the secrets to effective pricing with our Customer Value in Pricing Strategy course. Master the techniques of value-based pricing, enhance your product's perceived worth, and boost sales through a deep understanding of customer psychology and decision-making processes.

Sep 7th 2026

4 Weeks

Business Marketing Psychology

Marketing Fundamentals: Who Is Your Customer? (edX)

EdX

Babson College

Marketing Fundamentals: Who Is Your Customer? (edX)

Management & Leadership Marketing & Communication

Dive into Marketing Fundamentals: Who Is Your Customer? and learn key principles to effectively find and engage your target audience. Master customer acquisition strategies, understand market dynamics, and grow your business with a deep understanding of consumer needs and wants.

Self Paced

Self-Paced

Business Marketing Marketing Strategy

Coursera

HubSpot Academy

Sales Training: Techniques for a Human-Centric Sales Process (Coursera)

Business

Discover the secrets to successful selling with our Sales Training course. Embrace a human-centric approach to sales using HubSpot's inbound methodology. Learn how to engage prospects, qualify potential clients, secure appointments, manage objections, and finalize deals with professionalism and effectiveness.

Sep 7th 2026

5-12 Weeks

Planning Business Sales