Free Online Conversational Design Courses & MOOCs

Coursera

Google Cloud

Contact Center AI: Conversational Design Fundamentals (Coursera)

CS: Information & Technology

Dive into 'Contact Center AI: Conversational Design Fundamentals' and unlock the potential of Contact Center Artificial Intelligence (CCAI) for designing superior conversational solutions. This course will equip you with the skills needed to develop engaging, efficient, and intelligent virtual agents using Dialogflow, Agent Assist, and Insights. Perfect for professionals aiming to revolutionize customer interactions.

Jun 17th 2024

3 Weeks

Dialogflow Coursera Plus Customer Experiences with Contact Center AI Specialization

Coursera

Google Cloud

Virtual Agent Development in Dialogflow CX for Citizen Devs (Coursera)

CS: Information & Technology

Embark on a journey into the world of Customer Experiences with Contact Center AI through 'Virtual Agent Development in Dialogflow CX for Citizen Developers'. This course is part of an exclusive series aimed at empowering you to build sophisticated virtual agents capable of handling complex customer interactions. Learn how to integrate voice (telephony) as a communication channel within your conversational solutions, all while leveraging the power of Google's Dialogflow CX platform.

Jun 10th 2024

5-12 Weeks

Coursera Plus Conversational Design Virtual Agent

Coursera

Google Cloud

Virtual Agent Development in Dialogflow ES for Citizen Devs (Coursera)

CS: Information & Technology

Dive into 'Virtual Agent Development in Dialogflow ES for Citizen Devs', a comprehensive guide designed for citizen developers eager to harness the power of Contact Center AI. This course will equip you with the skills needed to build, test, and optimize conversational solutions using Google's Dialogflow ES platform. Whether you're new to virtual agents or looking to refine your existing skills, this course offers practical insights and best practices.

Jun 10th 2024

2 Weeks

Coursera Plus Conversational Design Virtual Agent

FutureLearn

Labdox

Get Started with a Voice Assistant: Developing Alexa Skills (FutureLearn)

CS: Information & Technology

Embark on an exciting journey into the world of voice assistants with our online course 'Get Started with a Voice Assistant: Developing Alexa Skills'. Whether you're new to technology or looking to expand your skill set, this course will equip you with the knowledge and practical experience needed to craft compelling Alexa skills. Dive deep into understanding how voice applications work, learn the essential steps for creating an Alexa Skill, and explore real-world use cases that demonstrate the power of voice technology.

Aug 2nd 2021

3 Weeks

User Interface Conversational Design Voice Assistant