Communication

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Preparing for Your Call Center Customer Service Role (Coursera) Coursera
CVS Health

Preparing for Your Call Center Customer Service Role (Coursera)

Business

Embark on a journey to become an exceptional call center customer service professional with this expert-led course. Tailored for beginners and experienced individuals alike, the program equips you with the necessary tools to craft a compelling resume, enhance your social media presence, and ace your interviews. By applying the skills acquired throughout the course, you'll complete a hands-on project that showcases your newfound expertise in customer service.

Jun 22nd 2026
2 Weeks
Career Communication Customer Service
Details
Call Center Customer Service (Coursera) Coursera
CVS Health

Call Center Customer Service (Coursera)

Business

Dive into the world of call centers with our specialized course designed to equip you with essential customer service skills. From mastering communication techniques to handling data efficiently and maintaining customer privacy, this course is your gateway to excelling in a call center role. Gain practical experience through simulated interactions and learn how to provide outstanding support to customers over the phone.

Jun 22nd 2026
5-12 Weeks
Communication Time Management Customer Service
Details
Introduction to Customer Service (Coursera) Coursera
CVS Health

Introduction to Customer Service (Coursera)

Business

Immerse yourself in the world of customer service with this comprehensive online course. Whether you're new to the field or looking to refine your existing skills, 'Introduction to Customer Service' offers a structured approach to mastering key areas such as communication, time management and conflict resolution. Gain practical insights through hands-on activities and real-world projects designed to enhance your understanding and application of customer service principles.

Jun 22nd 2026
4 Weeks
Communication Time Management Customer Service
Details
Preparing for Your Retail Customer Service Role (Coursera) Coursera
CVS Health

Preparing for Your Retail Customer Service Role (Coursera)

Business

Embark on an essential journey towards mastering the fundamentals of retail customer service with this expert-led course. Tailored for aspiring professionals, this program equips you with the skills needed to craft an impactful resume, optimize your online presence, and ace your first customer service interview. Apply what you've learned through a practical project that showcases your acquired expertise.

Jun 22nd 2026
2 Weeks
Career Communication Customer Service
Details
Retail Customer Service (Coursera) Coursera
CVS Health

Retail Customer Service (Coursera)

Business

Dive into the world of Retail Customer Service with our expert-led course designed to equip you with essential skills for engaging customers effectively in a retail setting. From managing transactions to mastering returns and exchanges, this course offers hands-on learning opportunities through realistic simulations and peer reviews. Elevate your customer service game today!

Jun 22nd 2026
5-12 Weeks
Communication Time Management Customer Service
Details
Effective Onboarding (Coursera) Coursera
Automatic Data Processing (ADP)

Effective Onboarding (Coursera)

Personal and Professional Development

Discover the secrets to creating a successful onboarding program with our Effective Onboarding course. This comprehensive guide is tailored for talent acquisition professionals who want to transform their approach, ensuring new hires feel welcomed and prepared from day one. By following a structured process, you'll help your organization reduce turnover rates and foster long-term employee engagement.

Jun 22nd 2026
2 Weeks
Leadership Communication Human Resources
Details
Crisis Communications (Coursera) Coursera
IESE Business School

Crisis Communications (Coursera)

Economics & Finance

Discover the essential strategies for effective crisis communication in this expert-led course. Whether you're a seasoned professional or new to the field, learn how to manage media interviews, craft compelling public statements, and maintain calm during turbulent times. Equip yourself with the tools needed to safeguard your organization's reputation and respond proactively to any crisis.

Jun 22nd 2026
3 Weeks
Crisis Communication Coursera Plus
Details
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