Coursera

Industrial Relations: Fostering Workplace Climate (Coursera)

Offered by Coursera Instructor Network,

Industrial Relations have evolved into a blend of legal frameworks, principles, and behaviors aimed at fostering a positive workplace climate. This course equips leaders and managers with the skills and knowledge necessary to create and support a workplace culture that emphasizes employee rights, effective communication, collaboration, and conflict resolution. Participants will learn about the role of Industrial Relations, workplace laws, and strategies to enhance workplace climate, employee engagement, and satisfaction.

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This course is designed for team leaders, supervisors, managers, HR professionals, labor relations specialists, and learning and development practitioners. It caters to both beginners and intermediates in the field, providing foundational knowledge and practical skills for improving workplace relationships.
To ensure success in this course, participants should have front-line supervisory and managerial skills, including effective communication, feedback delivery, employee performance management, and conflict resolution.

What you'll learn

Understand the Background and Relevance of Industrial Relations in the Workplace
Apply Communication and Conflict Resolution Skills to Enhance Workplace Climate
Implement Principles of Effective Collaboration to Support Employee Engagement

Syllabus

Industrial Relations: Fostering Workplace Climate
Industrial Relations have evolved from a set of legal frameworks, principles and actions to ensure compliance, to a more nuanced combination of skills, competencies and behaviors. Leaders and Managers face a variety of challenges and opportunities to create, and support, a workplace climate that emphasizes the recognition of basic rights and conditions, as well as the practice of effective communication, collaboration and conflict resolution. The course provides key concepts defining the role of Industrial Relations, basic laws applied to the workplace, as well as different actions, techniques and strategies aimed at improving workplace climate, employee collaboration, engagement and satisfaction.

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