Coursera

Intercultural Communication and Conflict Resolution (Coursera)

Offered by University of California, Irvine,

Intercultural Communication and Conflict Resolution is a growing area of importance considering the pace and volume of global transactions. The ease of global communication using technology, the abundance of cheaper transportation costs, and the frequency of businesses using cross-border talent is fostering millions of interactions a day between people of different cultures. Examine how the process of communication can be further complicated during interactions between people of different cultures. The topics of stereotypes, generalizations, communication styles, communication strategies, and communication orientations will be explored.

Class Deals by MOOC List - Click here and see Coursera's Active Discounts, Deals, and Promo Codes.

Upon completing this course, you will be able to:

Explain the dimensions of intercultural interactions that add to conflict
Analyze the dynamics of intercultural interactions
Plan strategies for success in intercultural interactions

Course 3 of 4 in the Conflict Management Specialization

Syllabus

WEEK 1
Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Course Survey.
Dimensions of Intercultural Interactions and Conflict
In this module we will begin by examining the importance of understanding cultural differences. We will then define culture and distinguish between inter- and intra- cultural interactions.

WEEK 2
Analyze the Dynamics of Intercultural Interactions
In this module we will begin by analyzing the dynamics of intercultural interactions. We will then identify frameworks and barriers present in intercultural interactions.

WEEK 3
Strategies for Success in Intercultural Interactions
In this module we will begin by planning strategies for success in intercultural interactions. We will then implement a mindset of success and strategies during the process of interaction.
Course Wrap-up
Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.

Go to Class

MOOC List is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Related Courses

Coursera

Northeastern University

Innovation for Impact (i4i) The Carlson-Polizzotto Method of Value Creation (Coursera)

Business

Welcome! Partnering with Tech industry giants Curtis Carlson and Len Polizzotto, Northeastern University brings you “Value Creation: The Carlson-Polizzotto Method” a short-form course experience like no other. Building careers by solving for the value proposition - Curt and Len are responsible for driving the integration of the software technology behind Apple’s voice command intelligent assistant and creating the standard for high definition television - now known to billions today as Siri and HDTV.

Nov 2nd 2026

1 Week

Business Innovation Entrepreneurship

Coursera

ESSEC Business School

Negotiation Fundamentals (Coursera)

Management & Leadership

This course gives you access to negotiation practical tools and best practices gathered by Professor Aurélien Colson & his team from assignments in more than seventy countries and in a wide set of sectors, be they services, industry, high tech, or public organizations. In an interactive manner, this course will help you, among other topics: get prepared for any negotiation; avoid traps; know how to prompt value-creating partnerships; structure an effective negotiation sequence; bargain in an efficient and respectful manner; overcome deadlocks; and much more!

Nov 2nd 2026

4 Weeks

Business Management Leadership

Coursera

Universidad de los Andes

¿Cómo construir mi modelo de negocio? (Coursera)

Management & Leadership Business

Este curso te ofrece desarrollar un modelo de negocio estructurado, con base en la metodología del Canvas Business Model, para crear una propuesta de valor orientada a los diferentes segmentos identificados como mercado objetivo de tu negocio o empresa.

Nov 2nd 2026

5-12 Weeks

Business Entrepreneur Entrepreneurship

Coursera

ESADE Business and Law School

Modelos de empresa familiar: del capitán al grupo inversor (Coursera)

Management & Leadership

Gracias a este curso iremos más allá en el análisis de la empresa familiar. En base a la teoría de 'Modelos de Empresa Familiar' creada por el Profesor Alberto Gimeno Sandig, aprenderemos a identificar cuáles son los distintos modelos de empresa familiar, qué los distingue y cómo un profesional encajará en cada uno de ellos.

Nov 2nd 2026

4 Weeks

Business Family Business Business Model

Coursera

Universidad Nacional Autónoma de México

Introducción a la Estrategia (Coursera)

Management & Leadership

En este curso, conocerás la importancia de la estrategia en cualquier tipo de organización; diferenciarás los modelos conductuales que se aplican en diferentes países, quiénes son sus principales actores y los intereses que tienen en una empresa. Partirás de la planeación estratégica para materializar tu idea de negocio, a través de la misión, visión, valores y objetivos. Identificarás la idea diferenciadora de tu empresa o idea de negocio, lo cual la hará única del resto. Leerás las señales internas y externas del entorno para poder reaccionar a tiempo ante los factores que afectan a tu empresa.

Nov 2nd 2026

5-12 Weeks

Business Startup Strategy

Coursera

ESSEC Business School

L'entrepreneuriat social: faire son business plan (Coursera)

Management & Leadership

Ce MOOC a pour vocation de vous aider à créer votre entreprise à but social ou environnemental en vous aidant à vous poser toutes les "bonnes questions" : besoin social, proposition de valeur, modèle économique, financement, statut juridique, mesure de l'impact social...Thierry Sibieude, professeur titulaire de la Chaire Innovation et Entrepreneuriat social et une vingtaine d'acteurs inspirants, entrepreneurs et intrapreneurs sociaux ou experts, vous apporteront leur éclairage inspirant

Nov 2nd 2026

4 Weeks

Business Social Business Social Enterprise

Coursera

McMaster University

Finance For Everyone: Value (Coursera)

Management & Leadership Economics & Finance

In Value, you will explore the most powerful generator of value in the world – ideas. Ideas are the engines of productivity, both in the private and public sectors. You will learn about the universal frameworks that determine how ideas and money interact, leading to the allocation of financial resources. We will identify components of cash flow for any project, business or venture as the most essential ingredients of value. We also assess the investment techniques used to give life to some ideas while killing others.

Nov 2nd 2026

4 Weeks

Finance Business Risk

Coursera

University of Cape Town,Oxfam International

Research for Impact (Coursera)

Social Sciences

In this course, you will learn more about the Research for Impact approach - a set of principles and practices that will help you to make your research more impactful. Traditionally, the goals and outcomes of research projects were to contribute knowledge and communicate this knowledge through academic publications and journal articles. But If we truly want our research to have an impact, we need to do research differently. Research that influences change in policy, practice, behaviour and attitudes.

Nov 2nd 2026

5-12 Weeks

Planning Research Communication Strategy

Coursera

IESE Business School

Corporate Finance Essentials (Coursera)

Economics & Finance Business

Corporate Finance Essentials will enable you to understand key financial issues related to companies, investors, and the interaction between them in the capital markets. By the end of this course you should be able to understand most of what you read in the financial press and use the essential financial vocabulary of companies and finance professionals.

Nov 2nd 2026

5-12 Weeks

Finance Business Investment

Coursera

ESSEC Business School

Originalité et modernité du mutualisme (Coursera)

Business

Bienvenue dans ce MOOC qui a été conçu pour vous accompagner dans l’exploration de l’originalité et de la modernité des mutuelles ! Que vous soyez salarié ou élu d’une mutuelle, que vous envisagiez de travailler dans ce secteur ou que vous soyez un sociétaire impliqué soucieux de comprendre ce qui se cache derrière la différence mutualiste, ce qui caractérise les mutuelles, en quoi elles sont originales et pourquoi les mutuelles sont plus que jamais des vecteurs privilégiés d’innovation sociale, ce MOOC est fait pour vous !

Nov 2nd 2026

4 Weeks

Economic Business Insurance

Coursera

University of Michigan

Réussir une négociation : Stratégies et compétences clés (Coursera)

Business

Nous négocions tous au quotidien. À titre personnel, nous négocions avec des amis, notre famille, des propriétaires, des vendeurs de voitures et des employeurs, entre autres. La négociation est également la clé de la réussite en affaires. Aucune entreprise ne peut survivre sans affaires rentables. Au sein d’une entreprise, des compétences en négociation peuvent vous permettre d’évoluer.

Nov 2nd 2026

5-12 Weeks

Business Strategy Success

Coursera

Duke University

Renewable Energy and Green Building Entrepreneurship (Coursera)

Management & Leadership

Welcome to the course where you learn to launch a new business in the energy, finance, real estate, design, engineering, or environmental sectors, while also helping you create positive environmental and human health impacts around the world. We will integrate tools, trends, and tips from the field of entrepreneurship as a career path for making a difference and generating wealth in the renewable energy and green building sectors.

Nov 2nd 2026

3 Weeks

Business Entrepreneurship Renewable Energy