English for Common Interactions in the Workplace: Basic Level (Coursera)

English for Common Interactions in the Workplace: Basic Level (Coursera)

In a professional environment, we’re often faced with the need to respond appropriately according to what the situation calls for, whether it be related to situations in daily life or the workplace.
This course was designed to provide the worker with linguistic tools which will enable greater ease in basic communications in the workplace.

Class Deals by MOOC List - Click here and see Coursera's Active Discounts, Deals, and Promo Codes.

This way, the student will be able to broaden their lexical and grammatical repertoire in English, thus increasing their professional value and skill, and contributing to not only professional but also social mobility.
The methodology of self-guided instruction will allow the student to manage their own study time, so that they can integrate coursework with the daily demands of their professional life at a rhythm adequate for their own learning process. More importantly, the course is held online, distributed massively, and accessible anywhere in the world through Coursera.

Course contents
Module 1: Everyday Language on the Job
• Grammar: present simple to be affirmative, negative question structure, all persons.
• Vocabulary: professions / nationalities.
• Indefinite article: a/an.
• Expressions used when introducing yourself.
• Grammar: present simple (I, you, he/she/it, we -- affirmative & negative).
• Vocabulary: work routine verbs.
• Review of adverbs of frequency.
• Times of the day: In the morning /in the afternoon/ at night.
Module 2: Making Phone Calls
• Grammar: present simple (I, you, he/she/it, we --- questions and short answers).
• Vocabulary: telephoning expressions.
• Grammar: making suggestions
• Vocabulary: numbers/dates
• Dates in British English and American English
Module 3: Preparing for meeting
• Grammar: Going To.
• Vocabulary: Flash Review of Cardinal Numbers 1-60.
• Telling time.
• Grammar: There is / There are
• Prepositions of place
• Vocabulary: Places around town
Module 4: Post-meeting etiquette
• Grammar: Past Simple (To Be).
• Use of Past Tense of go with good/bad.
• Vocabulary: Descriptive Adjectives (it was ...).
• Grammar: Past Simple (regular verbs)
• Vocabulary: Correspondence Verbs (w. common phrasal verbs)
What You Will Learn

  • Describe professions and daily activities related to the workplace.
  • Make and answer basic phone calls related to the workplace.
  • Make arrangements for meetings at the workplace.
  • Talk about job activities in the past.

Syllabus

WEEK 1
Welcome to “English for Common Interactions in the Workplace"
Our warmest welcome to you, and thank you for choosing our MOOC “English for Common Interactions in the Workplace,” developed by English UC at the Pontifical Catholic University of Chile. The purpose of this MOOC is to develop basic English strategies for effective everyday interactions in the workplace. This course is designed for administrators and staff of various industries in which interaction with English-speakers may occur. We wish you great success as you progress in this course.

WEEK 2
Module 1: Everyday Language on the Job
In the first module, you’ll learn to describe professions and daily tasks on the job using the present simple grammatical structure and acquiring vocabulary related to professions and occupations. Through the designed activities you’ll be able to develop and improve your reading comprehension in English. Content designer: James Gibbons, English Teacher, English UC Language Center.

WEEK 3
Module 2: Making Phone Calls
In this second module, you’ll learn to make and receive basic phone calls that commonly occur in the professional environment using grammatical structures related to them. Also, you’ll acquire vocabulary related to useful language for making phone calls. Through the designed activity you’ll develop and improve your listening skills in English.Content designer: Alexandra Durr, English Teacher, English UC Language Center.

WEEK 4
Module 3: Preparing for meeting
In Module 3 you’ll be able to learn to make plans to hold a professional meeting using grammatical structures to refer to the future. Also, you’ll be able to acquire vocabulary related to scheduling and planning. The prepared activities will allow you to improve your listening comprehension in English. Content designer: James Gibbons, English Teacher, English UC Language Center.

WEEK 5
Module 4: Post-meeting etiquette
In this last module, you’ll learn to make references to job activities in the past using the appropriate grammatical structures and you’ll acquire vocabulary related to describing events in the past. The activities designed for this module will also permit you to develop your reading skills in English. Content designer: Alexandra Durr, English Teacher, English UC Language Center.

Go to Class
MOOC List is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Related Courses

Teaching Children with Visual Impairment: Creating Empowering Classrooms (Coursera) Coursera
University of Cape Town

Teaching Children with Visual Impairment: Creating Empowering Classrooms (Coursera)

In the education of children with visual impairment, there is at present a global movement away from segregated special schooling, and towards inclusive neighbourhood schools. Inclusion provides an opportunity for everyone, teachers as well as learners, to become more acquainted about life with visual impairment and to overcome some of the barriers of difference which have existed in the past. But if it is to be successful, teachers and others require key skills and insights in order to create classroom environments which fully accommodate the learning needs of children with visual impairment.

Oct 5th 2026
4 Weeks
The Manager's Toolkit: A Practical Guide to Managing People at Work (Coursera) Coursera
University of London,Birkbeck, University of London

The Manager's Toolkit: A Practical Guide to Managing People at Work (Coursera)

The aim of this course is to give you a practical guide to managing people at work. It does not matter whether you are a first time manager in a shop or a middle manager in an office environment; the same skills apply to every work place. In the course you will engage with some HR theories and then see how they translate into every day working life.

Sep 28th 2026
5-12 Weeks
Inclusive Communication and Behavior in the Workplace (Coursera) Coursera
Coursera Instructor Network

Inclusive Communication and Behavior in the Workplace (Coursera)

"Inclusive Communication and Behavior in the Workplace" is an thought-provoking, short-form course designed for beginners interested in developing their inclusive practices. Comprising two interactive lessons, the first focuses on communication exploring the essentials of inclusive language, active listening, and empathy.

Oct 5th 2026
2 Weeks
Chino básico: La etiqueta social en los negocios (Coursera) Coursera
Arizona State University

Chino básico: La etiqueta social en los negocios (Coursera)

El segundo curso del Programa Especializado Chino básico para hispanohablantes: lenguaje y cultura empresarial tiene un enfoque en el lenguaje que se puede usar en posibles situaciones profesionales. Antes de aprender este lenguaje, se repasará la información aprendida el en curso anterior. Para poder entender bien el contenido de este curso, es necesario que el aprendiz tome el primer curso antes de entrar en este.

Sep 28th 2026
5-12 Weeks
English and Academic Preparation - Grad Track (Coursera) Coursera
Rice University

English and Academic Preparation - Grad Track (Coursera)

The English and Academic Preparation – Grad Track course is for students with a (minimum) advanced level of English. It is designed to help international students strengthen their English while developing academic skills necessary for success in graduate studies at an American university. Ideally, prospective students have completed or are near completion of a bachelor’s degree in their country and would like to come to the United States to study for a master’s or doctorate degree.

Oct 5th 2026
4 Weeks
University Teaching (Coursera) Coursera
University of Hong Kong

University Teaching (Coursera)

University Teaching is an introductory course in teaching and learning in tertiary education, designed by staff at the Centre for the Enhancement of Teaching and Learning at the University of Hong Kong. With input from instructors, guests and interviewees, including teaching award winners, students, and experts in the fields, you will be exposed to research evidence in relation to effective university teaching and practical instructional design strategies. You will also be exposed to multiple examples of effective teaching, and hear the views of teachers whose teaching has been judged to be excellent.

Sep 28th 2026
5-12 Weeks
Engaging ELLs and Their Families in the School and Community (Coursera) Coursera
Arizona State University

Engaging ELLs and Their Families in the School and Community (Coursera)

In this course, you will learn how to better and more successfully engage your ELL(s) and their families in the school and community. You will learn how to engage your ELL student in the classroom setting as well as in various aspects of the school including extracurricular activities and the inner workings of the school and education system. You will also be introduced to strategies for engaging the families of your ELL students in the school community and the wider community of your city and state.

Oct 5th 2026
5-12 Weeks
Ubiquitous Learning and Instructional Technologies (Coursera) Coursera
University of Illinois at Urbana-Champaign

Ubiquitous Learning and Instructional Technologies (Coursera)

This course will analyze currently available technologies for learning. Areas addressed include: learning management systems, intelligent tutors, computer adaptive testing, gamification, simulations, learning in and through social media and peer interaction, universal design for learning, differentiated instruction systems, big data and learning analytics, attention monitoring, and affect-aware systems.

Sep 28th 2026
4 Weeks
English for Teaching Purposes (Coursera) Coursera
Universitat Autònoma de Barcelona

English for Teaching Purposes (Coursera)

Thinking about teaching your university subject in English but it’s not the Language you normally use? Then, English for teaching purposes is the course for you. A course on English and teaching methodology that aims to help university lecturers do their teaching in English, in line with university internationalisation policies. The course structure is the same for all learners and there are opportunities for them to link up with colleagues from universities all over the world who share the same discipline and discourse community, to ask questions and exchange ideas.

Sep 28th 2026
4 Weeks
Essentials for English Speeches and Presentations 英语演讲与演示 (Coursera) Coursera
Peking University

Essentials for English Speeches and Presentations 英语演讲与演示 (Coursera)

Students must learn essential knowledge and skills to deliver an impressive English speech or presentation for academic purposes, job hunting, and business occasions. Global perspectives and inter-cultural communication skills are taught here to facilitate most Chinese English learners. 学习在学术交流、求职、海外留学与商务场景下进行英文演讲与演示所必备的知识与技能,强化中国学生的全球化视角与跨文化沟通技巧。

Oct 5th 2026
5-12 Weeks
Inglés Empresarial: el márketing y ventas (Coursera) Coursera
Arizona State University

Inglés Empresarial: el márketing y ventas (Coursera)

If you work in marketing, sales, or advertising, you already know that effective communication is a requirement. This can be even more difficult when expressing your ideas in a persuasive manner in English. In this course, you will learn to use English more efficiently while joining successful global professionals around the world. Develop your skills along with authentic characters that work in marketing and also work hard to improve their communication skills. Learn from your successes and failures, reflect on your own style, strengths, and improvement areas.

Oct 5th 2026
5-12 Weeks