This course covers the following topics: negotiation, feedback and coaching, conflict management, and leading change. The objectives are to learn how to use leadership skills to work more effectively with others, how to use leadership skills to organize others to work more effectively together, and to apply the foundations of effective leadership skills to everyday situations faced by leaders.
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Learners:
• Will be able to negotiate effectively and influence others
• Provide feedback and coaching that is appropriate and influential
• Will be able to manage conflict and lead change
Course 2 of 7 in the Strategic Leadership and Management Specialization
Syllabus
WEEK 1
Course Orientation
You will become familiar with the course, your classmates, and our learning environment. The orientation will also help you obtain the technical skills required for the course.
Negotiation
This module will examine the three core skills necessary for everyday leaders to negotiate effectively and how these three core skills can be used to influence others to want to do what we need them to do.
WEEK 2
Performance Management
This module will focus on how a performance management system needs to be designed by leaders in order to collect useful information about performance. We will also consider how that information can be used by everyday leaders to provide feedback and coaching that is appropriately influential.
WEEK 3
Conflict Management
This module will consider the role of professional third parties – what these professional third parties do to resolve conflict and how everyday leaders can adapt what professional third parties know and do to be more effective at managing conflicts around them.
WEEK 4
Leading Organizational Change
This module will highlight what it takes for everyday leaders to successfully lead a change initiative, why others are likely to resist change, how everyday leaders can use inclusiveness to make the implementation of change more successful, and how everyday leaders can manage potential chaos during the unfolding over time of a change initiative implementation.
