Yutaka Yamauchi

Yutaka is Associate Professor at Kyoto University, Graduate School of Management. Prior to joining GSM in September 2010, he was a researcher at Palo Alto Research Center (PARC), a Xerox Company. He obtained Masters and Bachelors degrees in Computer Science from Kyoto University and Ph.D. in Management from UCLA Anderson School.
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Culture of Services: New Perspective on Customer Relations (edX) EdX
Kyoto University,KyotoUx

Culture of Services: New Perspective on Customer Relations (edX)

Humanities Social Sciences

Dive into the world of customer service with our 'Culture of Services: New Perspective on Customer Relations' course, available on edX. This comprehensive program explores the intricate social and cultural aspects that shape how customers and providers interact. Learn to co-create value through extended interactions and elevate your customer relations game.

No sessions available
5-12 Weeks
Business Management Customer Service
Details
Culture of Services: Paradox of Customer Relations (edX) EdX
Kyoto University,KyotoUx

Culture of Services: Paradox of Customer Relations (edX)

Management & Leadership Business

Dive into the fascinating world of customer relations and service-focused industries with 'Culture of Services: Paradox of Customer Relations' on edX. This course offers a fresh, cultural perspective that challenges conventional wisdom about serving customers effectively. Learn how to navigate the complexities of services in our economy, which make up over 70% of advanced economies.

Self Paced
Self-Paced
Services Hospitality Customer Service
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