Jörg Pareigis

Jörg Pareigis is a Ph D in Business Administration and one of the researchers at Samot. He is educated at Karlstad University as well as the Swedish national research school Management and IT (MIT).
He got his doctoral degree 2012 with his dissertation Customer experiences of resource integration - Reframing sericescapes using scripts and practices.
His research interests are in the area of customer behaviour and customer experiences. Specifically, he focuses on the active role of customers as co-producers of the customer experience and the role of the service environment, also called servicescape.
Jörg is also heavily involved in teaching at the Karlstad Business School where he is responsible for the course Professional skills(c).
He leads the course development project use.it, which aims at developing blended learning courses on advanced level for professionals in private or public organizations. The courses are based on research conducted at CTF, Service Research Center at Karlstad University and are developed in collaboration with Telia Sonera, SSG - Standard Solutions Group and Effect Management.
More info here.