Isabelle helps large organizations design and operate successful experience management (XM) programs by producing industry thought leadership, developing and delivering training, consulting with companies, and speaking on key XM topics and trends. She currently leads the XM Institute’s research into how companies identify, design, and deploy innovative new experiences. Other areas of expertise include digital CX design, metrics management, consumer psychology and emotions, and behavioral economics. Prior to joining Qualtrics in 2018, Isabelle spent five years working at Temkin Group – a research, consulting, and training firm dedicated to helping many of the world’s largest brands accelerate their experience transformation efforts. Isabelle is a certified Customer Experience Professional (CCXP) and a graduate of Wellesley College.
EdX
Dive into the world of Experience Management with our exclusive online course designed to equip you with the essential knowledge and practical skills needed to launch and lead a successful XM program. From understanding human behavior to applying proven tools and frameworks, this course is your gateway to creating impactful experiences for your organization's stakeholders.
EdX
Dive into the world of Experience Management (XM) with our foundational course. Master the strategies that transform ordinary experiences into extraordinary ones, enhancing employee satisfaction, partner relationships, and customer loyalty in today's fast-paced digital landscape.