EdX

Introduction to Experience Management (edX)

Offered by QualtricsXMI,
Introduction to Experience Management (edX)

Make every interaction an experience that matters with Experience Management (XM). An ever-increasing flow of information is shifting power from institutions to individuals. At the same time, new technologies are redefining business models and shortening product lifecycles. In this environment, organizations need to better understand and cater to the needs and expectations of the people they touch -- from employees to partners to customers. That's what Experience Management (or, "XM") is all about.

Class Deals by MOOC List - Click here and see EdX's Active Discounts, Deals, and Promo Codes.

In this introductory course, you will explore how humans process experiences and what behavioral science tells us about how people think and act. You will learn what Experience Management is and how it creates value for an organization. Finally, you will dive into the Experience Management Operating Framework to understand how an organization can develop a successful XM program.
This course is part of the Experience Management (XM) Fundamentals Professional Certificate.

What you'll learn
Throughout this course, you will learn:

  • How humans process experiences
  • The key characteristics, heuristics, and biases that shape how people think and act
  • How organizations can use behavioral science to design experiences for human beings
  • What is Experience Management and why does it matter
  • How Experience Management creates value for an organization
  • What is the Experience Management Operating Framework

Syllabus

Introduction to this Course
Module 1: Understanding Human Experiences
Module 2: The Value of Experience Management
Module 3: The Experience Management Operating Framework
Conclusion to this Course

Go to Class
MOOC List is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Related Courses

English for Doing Business in Asia - Speaking (edX) EdX
The Hong Kong University of Science and Technology - HKUST,HKUSTx

English for Doing Business in Asia - Speaking (edX)

Management & Leadership Humanities

Introducing strategies for developing your spoken English communication skills in the context of doing business in Asia. The use of English for doing business in multinational settings is a fact of life for many business people. As Asian economies expand and become more involved in the global economy, a lingua franca – a language used to communicate among groups of people who do not share a mother tongue – is needed to exchange information.

Self Paced
Self-Paced
Business English China
Details
Working in Teams: A Practical Guide (edX) EdX
University of Queensland,UQx

Working in Teams: A Practical Guide (edX)

Management & Leadership Humanities

Learn how to build effective teams, be a great team player and manage team conflict. Teamwork is an essential component of most professional activities in the modern world. But what makes an effective team? This course is an introduction to teamwork skills for all disciplines that will help you improve your own performance and that of your team.

Self Paced
Self-Paced
Leadership Communication Teamwork
Details
Introduction to Marketing (edX) EdX
The University of British Columbia,UBCx

Introduction to Marketing (edX)

Management & Leadership

Learn the fundamentals of marketing, including strategies and tools used across industries. Marketing is a crucial function in all businesses and organizations, and is becoming increasingly crucial to success in our modern global economy. This course, regardless of your industry background, will teach you core concepts and tools to help you better understand and excel in marketing. Key topics include Market Research and its importance to strategy, brand strategy, pricing, integrated marketing communication, social media strategy and more.

Self Paced
Self-Paced
Marketing Marketing Strategy Brand Marketing
Details
Psychologie de la négociation (edX) EdX
LouvainX,Université Catholique de Louvain - UCL

Psychologie de la négociation (edX)

Management & Leadership Social Sciences

Plongez au cœur des mécanismes psychologiques qui entrent en jeu dans les situations de négociation. Dive into the heart of the psychological mechanisms at play in negotiations. Souvent confinée à l’étude des techniques permettant de vendre une encyclopédie en 24 volumes à une octogénaire récalcitrante ou à l’art de marchander son salaire, la négociation est souvent abordée sous un angle exclusivement utilitariste. Mais négocier ce n’est pas se limiter à la recherche du bénéfice maximum. La négociation traverse toutes les dimensions de la vie humaine. Nous négocions tous les jours, dans toutes les sphères de notre existence : au travail, avec la famille, les amis… Dès qu’il s’agit de partager des biens matériels mais aussi de résoudre une divergence d’intérêts, de concilier différentes envies, rêves, goûts, couleurs…

Self Paced
Self-Paced
Psychologie Négociation Comportement
Details
English for Doing Business in Asia - Writing (edX) EdX
The Hong Kong University of Science and Technology - HKUST,HKUSTx

English for Doing Business in Asia - Writing (edX)

Management & Leadership Languages & Literature

Introducing strategies for developing your written English communication skills in the context of doing business in Asia. The use of English for doing business in multinational settings is a fact of life for many business people. And, as Asian economies expand and become more involved in the global economy, having the ability to write clear and concise English is important when exchanging information.

Self Paced
Self-Paced
Business English Communication
Details
Introduction to Project Management (edX) EdX
University of Adelaide,AdelaideX

Introduction to Project Management (edX)

Management & Leadership

Learn the principles of project management and apply them in your own work and life. Project management is an essential skill-set for many careers and in many contexts in our lives. Introduction to Project Management is an ideal starting point if you need to manage projects at work or at home, while not necessarily being a formally trained project manager. It is also suitable if you are considering undertaking a project in the near future and are seeking to learn and apply essential project management knowledge and skills.

Self Paced
Self-Paced
Business Management Project Management
Details
Operations Management (edX) EdX
Indian Institute of Management, Bangalore,IIMBx

Operations Management (edX)

Management & Leadership Social Sciences

Understand key aspects of business operations and lean management including capacity, productivity, quality, and supply chain. Have you ever wondered about the right methods to improve productivity, configure your supply chain or address the demand on hand? In recent years, businesses have strived to improve productivity and quality, reduce costs and delivery times, and embrace flexibility and innovation. These strategies are part of the Operations Management (OM) activities that service and manufacturing organizations engage in.

Self Paced
Self-Paced
Business Operations Management Asset Management
Details