Crystal Ngai is a UA developer in the SAP Palo Alto location, with her main project being SAP CoPilot, SAP’s digital assistant and bot integration hub for the enterprise.
She collaborates closely with product management, development, UX (designers and researchers), translation, and other UA devs to create insightful product content. This includes defining product terminology, creating UI strings, providing onscreen text, and working on the overall product page. Crystal is also part of a Chatbot/Conversational User Interface initiative as a consultant where she is working with other experts to create best practices for designing chatbots.
OpenSAP
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