Process mining is widely used in organizations to improve the understanding of business processes, based on data. Therefore, process mining is also called “data science for business processes”. While process mining has gone mainstream, there are many underlying concepts and techniques, and these are complex. The goal of this online course is to provide a general understanding of the concepts and techniques behind process mining. The course will be most valuable for domain experts, whose business processes are investigated, and for professionals in IT and in business consulting. We aim at providing a common understanding and a common language that facilitates communication between all stakeholders involved in process mining projects.
Course information
Week 1 introduces the main concepts in process mining, using a sample business process. We explore the data generated during the execution of this process and we transform data items to events that tell us about the execution of process activities. Process discovery shows us how business processes are actually executed. After week 1 you will have a good understanding of fundamental concepts in process mining, including event log generation and process discovery.
Week 2 focuses on process mining techniques beyond process discovery. First, we explore how data about the process execution can be used to detect undesired behavior and potential compliance issues. Second, we take a look at how process mining can help to understand more detailed aspects of the process execution. This includes understanding what decisions have been made in the process and why and what factors determine the overall completion time of a process. After week 2 you will have an overview and a good understanding of the potential of process mining beyond process discovery.
