Coursera

Managing Conflict (Coursera)

Offered by Arizona State University,

Do you want the best strategies for handling conflict in person, over the phone or in an email? Learn the skills to recognize and address conflicts from this Managing Conflict course!

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Course 2 of 4 in the Conflict Management For Everyone Specialization.

Syllabus

WEEK 1: Start Here
WEEK 2: Identifying conflict mindsets
WEEK 3: Handling conflict in person
WEEK 4: Handling conflict over email
WEEK 5: Handling conflict on the phone
WEEK 6: Course Conclusion

Go to Class

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