Coursera

Managing Conflict (Coursera)

Offered by Arizona State University,

Do you want the best strategies for handling conflict in person, over the phone or in an email? Learn the skills to recognize and address conflicts from this Managing Conflict course!

Class Deals by MOOC List - Click here and see Coursera's Active Discounts, Deals, and Promo Codes.

Course 2 of 4 in the Conflict Management For Everyone Specialization.

Syllabus

WEEK 1: Start Here
WEEK 2: Identifying conflict mindsets
WEEK 3: Handling conflict in person
WEEK 4: Handling conflict over email
WEEK 5: Handling conflict on the phone
WEEK 6: Course Conclusion

Go to Class

MOOC List is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Related Courses

FutureLearn

University of Bergen

Global Health, Conflict and Violence (FutureLearn)

Health & Society Social Sciences

Understand the role of medical peace work, and consider the role of healthcare workers in times of conflict and violence. Explore the role of medics and healthcare workers in promoting peace. On this course you will learn about the key principles and different forms of medical peace work in the context of global health, conflict and violence.

Self Paced

3 Weeks

Healthcare Conflict Global Health

EdX

Rochester Institute of Technology,RITx

Teamwork & Collaboration (edX)

Marketing & Communication Business

Learn essential teamwork and collaboration skills to lead, build and motivate teams in the workplace. In today’s workplace, professionals don’t work alone, and rarely work with just one other person. More often, we are required to work in groups to strategize, design solutions, ideate, motivate, manage, and execute.

Self Paced

Self-Paced

Workplace Leadership Motivation

FutureLearn

Museum of New Zealand Te Papa Tongarewa

New Zealand History, Culture and Conflict: A Museum Perspective (FutureLearn)

History

Discover the social history of Aotearoa New Zealand, learning how the country’s bicultural national consciousness was formed. Identify the factors that have contributed to New Zealand’s cultural identity. New Zealand’s social history is built on a foundation of exploration and colonial conflict. On this three-week course, you’ll access artefacts, treasures, and exhibitions within Te Papa Tongarewa’s collections to discover how New Zealand culture has evolved over time, identifying key historical moments that have impacted the formation of a national identity.

Self Paced

3 Weeks

History Culture Conflict

Coursera

University of Minnesota

Social Determinants of Health: Health Care Systems (Coursera)

Health & Society CS: Information & Technology

This third of five courses explores topics related to the social determinants of health and health care systems. This course will also focus on the relationship between the social determinants of health, mental health, substance abuse, and trauma.

Aug 31st 2026

5-12 Weeks

Healthcare Conflict Data Analysis

Coursera

Illinois Tech

Leadership & Organization Design (Coursera)

Management & Leadership Business

To succeed in today’s knowledge intensive organizations managers need to understand how individual differences in personality, learning style and cultural values, group dynamics, organizational culture, and human resource management policies shape employee attitudes and behaviors. This course teaches managers creative problem-solving and ethical decision-making, change management, leadership techniques for enhancing social capital and influencing other organizational members, and management tools for multicultural and geographically dispersed teams.

Sep 7th 2026

5-12 Weeks

Leadership Motivation Decision Making

EdX

University of Maryland, College Park,University System of Maryland - USM,USMx,UMD

Managing People with Power Skills (edX)

Management & Leadership Business

People are an essential part of every project. But their role can be unclear and misunderstood. Learn how to communicate with others, find a common goal and make everyone work together towards the goals of the project.

Self Paced

Self-Paced

Conflict People Management Team Management

Coursera

Tel Aviv University

The Emergence of the Modern Middle East - Part II (Coursera)

Humanities History

This course will discuss the developments in the Middle East from the early 20th century to the present. It will discuss the rise and retreat of Arab nationalism, the problems of internal cohesion of the Arab states, issues of religion and state, and the evolution of Islamist politics. It will also focus on the evolution of the Arab-Israeli conflict and its impact on the region and will conclude with an in depth analysis of the “Arab Spring” by placing these contemporary revolutionary events in their historical context.

Sep 7th 2026

5-12 Weeks

History Conflict Contemporary

Coursera

University of London

Internal Displacement, Conflict and Protection (Coursera)

Social Sciences

This course provides insight into the phenomenon of internal displacement, a major humanitarian and development challenge in today’s world. Taking a global perspective, you will learn about who internally displaced persons (IDPs) are and where they come from, as well as delving into the fundamentals of the global protection response for IDPs and potential ‘solutions’ for those who have been internally displaced. The course places you at the centre of the learning experience through engagement with a range of robust and challenging activities, materials and online peer engagement.

Sep 21st 2026

5-12 Weeks

Conflict Protection Coursera Plus

Coursera

Arizona State University

Resolving and Transforming Conflict (Coursera)

Personal and Professional Development

Do you struggle to find conflict solutions and follow through with them? Do you need to learn about responding to conflict? Learn these skills and more from the Resolving and Transforming Conflict course!

Sep 7th 2026

5-12 Weeks

Conflict Conflict Resolution Conflict Management

Coursera

Emory University

Conflict Transformation (Coursera)

Business

This course introduces you to the concept of conflict transformation and how it differs from conflict resolution, management, and prevention. We’ll see how conflict offers opportunities for constructive change, and we'll explore different tools and methods for engaging conflict constructively.

Aug 31st 2026

5-12 Weeks

Business Self-Assessment Conflict

EdX

LouvainX,Université Catholique de Louvain - UCL

Conflict Management: Mediation (edX)

Management & Leadership Business

Learn the fundamentals of mediation as a conflict management strategy to effectively help others address their own conflicts. In the last decades mediation has become an essential method of conflict management. Indeed, contrary to traditional legal procedures (e.g., trials), mediation is a way to resolve divergences which is less expensive, faster and which brings greater satisfaction to the parties in conflict.

Self Paced

Self-Paced

Psychology Conflict Conflict Resolution

Coursera

Alignor

Diversity Leadership for Everyone (Coursera)

Management & Leadership Business

This course is the first of a series that will enable you to become an effective leader and advocate, both within and outside your organization, on issues related to diversity, equity and inclusion. In this course, you’ll explore how to engage members of your organization in important and challenging conversations. You’ll learn by playing games (realistic simulations) in which animated characters challenge you to understand their perspectives and interests.

Jul 6th 2026

3 Weeks

Leadership Collaboration Negotiation