Having Difficult Conversations in the Virtual World (edX)

Despite how often human beings communicate, people often struggle with handling difficult conversations. In virtual settings, communication gets even trickier. Having the skills to engage in difficult conversations in the virtual world can support you in many contexts.
HR professionals, leaders, and individual employees often request help developing skills around having difficult conversations. Difficult conversations are challenging in person; they are also challenging in virtual environments. Meaning can be lost in virtual communication as much of it is nonverbal. This skill is critical in a variety of relationships. It’s not just leaders needing to deliver negative performance feedback in remote work. Individual contributors need to be able to have open, honest conversations with leaders and team members. Even friends and family members can benefit from this skill. For example, have you ever been in a video call where your contributions were shut down or ignored? You’ll need to have a difficult conversation with people (work or classroom) in order to set things right and move forward with trust.
Individuals may feel challenged when they have to resolve conflicts or provide constructive feedback. Additionally, the nature of virtual communication in non-work spaces can often be vitriolic. (Think about angry online comments sections). Having the skills to engage in difficult conversations in the virtual world can support you in both work and personal situations.
This course is part of the Digital Teamwork and Business Skills Professional Certificate.

What you'll learn

• Identify the pillars of effective communication, both professionally and personally
• Engage with active listening skills
• Identify how emotion interplays with difficult conversations
• Engage strategies for effective communication in a virtual modality

Syllabus

Week 1 : Overview and Introduction
Week 2 : Preparation
Week 3 : Framework
Week 4 : Application