Identify and develop the most important communication skills: assertiveness and empathy. Interpersonal communication is one of the most important management skills: everyday we relate with our bosses, collaborators, customers and colleagues. Being a good communicator is synonym to being a good leader.
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Interpersonal and group communication helps us to create better business environments, and therefore, to have better results.
This course is part of the Humanities & Soft Skills MicroMasters® Program.
What you'll learn
- Understand the importance of communication in people's lives and thus boost the improvement in our ability to effectively socialize.
- Identify the concept of communication to clarify its importance.
- Develop communication skills: assertiveness and empathy.
- Apply communication skills to performance feedback and achieve organizational objectives.
Syllabus
Topic 1. Human communication levels
1.1 Concept and communication levels
1.2 Communication skills
Topic 2. Assertive communication
2.1 Differences between aggressiveness, non- assertiveness, and assertiveness
2.2 A technique for planning our communication: the DESC Script
Topic 3. Empathetic listening
3.1 Listening levels: hearing, listening, and empathizing
3.2 The technique of empathetic listening: typical responses vs. empathetic responses
Topic 4. Performance feedback
4.1 Recognizing good and bad performance
4.2 The GROW Model: steps for conducting a feedback session
