FutureLearn

Communication and Interpersonal Skills at Work (FutureLearn)

Offered by University of Leeds, Institute of Coding,
Communication and Interpersonal Skills at Work (FutureLearn)

Improve your communication skills at work and learn how to navigate positive collaboration in the modern workplace. Discover useful communication strategies for the workplace. Whether we communicate from behind a screen or face to face, strong interpersonal skills allow us to share ideas, points of view, expertise, and information effectively. On this course, you’ll discover the best communication strategies for effective workplace collaboration, and reflect on your own personal communication style.

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You’ll learn the importance of matching your communication style with your work and project goals and learn how to manage and control challenging conversations.

What topics will you cover?

  • Identifying your personal communications style
  • Exploring different communication platforms
  • Exploring your approach to communication
  • Applying your communication style in the workplace
  • Managing challenging conversations with positive outcomes
  • Demonstrating your communication skills

What will you achieve?
By the end of the course, you‘ll be able to...

  • Identify your personal communications style
  • Explore different communication platforms
  • Reflect on whether your communication is aligned to your goals
  • Apply your communication style in the workplace
  • Engage in challenging conversations with positive outcomes
  • Reflect on your personal style and technique

Who is the course for?
This course is designed for people who have digital skills but would like to build confidence in using digital technology in the workplace.
This may include those studying for A-levels, those who have a degree, or those who want to improve their career prospects.
The course will also be useful for anyone in employment who wants to boost their digital skills or anyone returning to the workplace who’d like to gain confidence in how working practices have evolved.

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