Communication and Interpersonal Skills at Work (FutureLearn)

Communication and Interpersonal Skills at Work (FutureLearn)

Improve your communication skills at work and learn how to navigate positive collaboration in the modern workplace. Discover useful communication strategies for the workplace. Whether we communicate from behind a screen or face to face, strong interpersonal skills allow us to share ideas, points of view, expertise, and information effectively. On this course, you’ll discover the best communication strategies for effective workplace collaboration, and reflect on your own personal communication style.

Class Deals by MOOC List - Click here and see FutureLearn's Active Discounts, Deals, and Promo Codes.

You’ll learn the importance of matching your communication style with your work and project goals and learn how to manage and control challenging conversations.

What topics will you cover?

  • Identifying your personal communications style
  • Exploring different communication platforms
  • Exploring your approach to communication
  • Applying your communication style in the workplace
  • Managing challenging conversations with positive outcomes
  • Demonstrating your communication skills

What will you achieve?
By the end of the course, you‘ll be able to...

  • Identify your personal communications style
  • Explore different communication platforms
  • Reflect on whether your communication is aligned to your goals
  • Apply your communication style in the workplace
  • Engage in challenging conversations with positive outcomes
  • Reflect on your personal style and technique

Who is the course for?
This course is designed for people who have digital skills but would like to build confidence in using digital technology in the workplace.
This may include those studying for A-levels, those who have a degree, or those who want to improve their career prospects.
The course will also be useful for anyone in employment who wants to boost their digital skills or anyone returning to the workplace who’d like to gain confidence in how working practices have evolved.

Go to Class
MOOC List is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Related Courses

Digital Skills: Digital Skills for Work and Life (FutureLearn) FutureLearn
Accenture

Digital Skills: Digital Skills for Work and Life (FutureLearn)

Learn about how digital is changing the world of work, and how you can successfully grow your career in the digital age. Digital technology now touches almost every aspect of our lives, including work. On this course, you will explore how you can build a successful career in the digital age. You’ll get a closer look at the meaning of digital, and how it has changed the way we work.

Self Paced
2 Weeks
Essential Skills for Your Career Development (FutureLearn) FutureLearn
University of Leeds,Institute of Coding

Essential Skills for Your Career Development (FutureLearn)

Take charge of your career development and identify the skills you need to plan and achieve your career goals. Learn the professional career development tools to get your career on track. Most people want to achieve career success, but how can you make it a reality? On this course, you’ll get the tools to take your career to the next level.

Self Paced
2 Weeks
An Introduction to Chinese Sign Language and Linguistics (FutureLearn) FutureLearn
Shanghai International Studies University - SISU

An Introduction to Chinese Sign Language and Linguistics (FutureLearn)

Get to grips with Chinese sign language (CSL), sign language linguistics and deaf culture. Learn the basics of Chinese sign language and sign language linguistics. This comprehensive four-week course from the Shanghai International Studies University (SISU) provides you with basic knowledge of Chinese sign language (CSL), sign language linguistics, as well as Chinese deaf culture and deaf education.

Self Paced
5-12 Weeks
Ethical Management and Decision Making (FutureLearn) FutureLearn
The University of Law,University of Law Business School

Ethical Management and Decision Making (FutureLearn)

Get to grips with how to manage ethically with this MOOC developed by the University of Law Business School. Learn how to manage within an ethical manner. In today’s working world, the terms ‘corporate responsibility’ and ‘sustainability’ are more important than ever. Corporations and organisations are increasingly about doing what is best for the community, the society and the environment. This three-week course from the University of Law Business School will teach you how to manage people within an effective manner, and also explore how not to manage people within a business.

Self Paced
3 Weeks
Working Supportively With Refugees: Principles, Skills and Perspectives (FutureLearn) FutureLearn
University of Glasgow

Working Supportively With Refugees: Principles, Skills and Perspectives (FutureLearn)

Learn how the principals of psychological well-being, communication and interpretation can benefit your work with refugees. Explore interdisciplinary approaches to working with refugees. Refugees are a diverse group, speaking many languages and of varied religions and ethnicities. This course acknowledges that skills requirements are changing rapidly and offers training for those working in this area.

Self Paced
3 Weeks
Effective Questioning for Call Handlers (FutureLearn) FutureLearn
University of East Anglia

Effective Questioning for Call Handlers (FutureLearn)

Improve how you or your company speaks to people on the phone to ensure good levels of service and in some situations safety. How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and even safety. On this course you will learn to evaluate how call handlers ask questions over the phone.

Self Paced
3 Weeks
Starting a Business 2: People and Networks (FutureLearn) FutureLearn
University of Leeds

Starting a Business 2: People and Networks (FutureLearn)

Find out how working with people and exploring networks can help you take your business to the next level. A successful business relies heavily on people and networking. A good team and wider network are essential to success and growth. Whether you have an idea for a future venture or you already have a side-line business whilst studying, this course will help you to recognise the people who can help you take your business forward in both formal and informal business networks.

Self Paced
2 Weeks
Starting a Business 1: Vision and Opportunity (FutureLearn) FutureLearn
University of Leeds

Starting a Business 1: Vision and Opportunity (FutureLearn)

Interested in starting a business? This course will help you define your vision and discover opportunities to make it happen. A successful business starts with a clear vision and a thorough understanding of the opportunities available to turn that vision into a reality. Whether you have an idea for a future venture or you already have a side-line business whilst studying, this course will help you consider your vision and explore the opportunities available.

Self Paced
2 Weeks
Intercultural Communication (FutureLearn) FutureLearn
Shanghai International Studies University - SISU

Intercultural Communication (FutureLearn)

Learn the essentials of cross-cultural interaction with this free online intercultural communication course. Explore how to improve your communication with people from other cultures. As business becomes ever-more global, intercultural communication has become a vital skill. If you work in a multinational office, work or study abroad, or simply want to know how to improve your communication skills, understanding how to overcome cultural differences is crucial.

Self Paced
5-12 Weeks
International Human Resources Management: An Introduction (FutureLearn) FutureLearn
Coventry University

International Human Resources Management: An Introduction (FutureLearn)

Discover human resources management theory and practice, and learn how HR policies and strategies differ around the world. Improve your understanding of HR management in an international context. Improve your understanding of HR management in an international context. What is human resource management and how can HR policy be used to improve business effectiveness? On this course, you’ll be introduced to the ideas and strategy behind effective human resource management.

Self Paced
2 Weeks