Learn how to use design thinking to create training programs to teach citizen developers in design thinking. This course describes the concept of design thinking and how it is used to create empathy for the customer's challenges and needs. Training professionals will use design thinking to create effective training programs designed specifically to help citizen developers succeed.
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Citizen developers must work as partners with the IT department. The training department can be the conduit between citizen developers and the IT department. To be good partners, citizen developers need to be trained in these skills:
- Cybersecurity essentials.
- Collaboration skills and being a good partner.
- The software development lifecycle and when to call in extra help and guidance from the IT Department.
This course is part of the Designing and Delivering the Citizen Developer Training Program Professional Certificate.
What you'll learn
- Trainers will teach citizen developers Observation techniques to scope out the customer's problem fully.
- Trainers will expose citizen developers to Empathy techniques to help citizen developers better understand the causes of the customer's problem.
- Trainers will teach citizen developers a variety of Solution techniques to develop no-code/low-code apps that will meet the customer’s needs.
- Then, the citizen developer is taught Prototyping techniques to build possible solutions to test how well their no-code/low-code apps solve the customer's problems.
Syllabus
Week One
Module One - The Citizen Developer Revolution
Module Two - A Tour of the No-Code/Low-Code Tools
Module Three - The Citizen Developer Persona
Module Four - Why Citizen Developers Need a Robust Training Program
Module Five - How Learning and Development Departments Can Make Citizen Development Better
Week Two
Module One - What is Design Thinking?
Module Two - Empathy - The Design Thinking Superpower
Module Three - Observe, Empathize, and Solving: Design Thinking Tools
Module Four - Prototyping through No-Code/Low-Code Tools
Module Five - Case Study - The Design Thinking Workshop
Week Three
Module One - Building the Citizen Developer Design Thinking Course - Analysis
Module Two - Building the Citizen Developer Design Thinking Course - Design
Module Three - Building the Citizen Developer Design Thinking Course - Development
Module Four - Building the Citizen Developer Design Thinking Course - Implementation
Module Five - Building the Citizen Developer Design Thinking Course - Evaluation
Bonus Week
Module One - Building and Facilitating Great Workshops - Planning Impactful Workshops
Module Two - Building and Facilitating Great Workshops - Great Facilitation Techniques
Module Three - Building and Facilitating Great Workshops - Holding an Effective Lessons Learned Session
Module Four - Building and Facilitating Great ONLINE Workshops - Part One
Module Five - Building and Facilitating Great ONLINE Workshops - Part Two
