George “Russ” Moran

Professor George "Russ" Moran brings more than 30 years of experience from the health care industry, focusing on operational excellence, organizational leadership, provider network contracting and strategy, service operations and technology, and service innovation. He is a faculty member at Northeastern University’s Bouve College of Health Sciences, where he teaches Strategic Management and Leadership in Healthcare, and Management Issues in Healthcare IT. He also serves on the Advisory Board at Northeastern Center for Health Care Policy and Research, and the Advisory Board for D’Amore-Mckim Health Management MBA. Russ is an active corporate educator for engagements at IBM, EMC, Blue Cross Blue Shield of Massachusetts, Harvard Pilgrim Health Care, Bristol Myer Squibb and others. He is a core member of the faculty team in the areas of service and process innovation, healthcare management and leadership, and healthcare IT & analytics. Russ’s prior experience includes serving as EVP at Private Healthcare Systems where he was responsible for all physician and hospital contracting nationally, and as EVP at Tufts Health Plan where his responsibilities included operations, IT, provider contracting and all aspects of their Medicare Advantage product. Additionally, he was founder and CEO for more than ten years of a non-profit organization providing in-home care to seniors. He is a graduate of St. Anselm College and the University of New Hampshire.

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Healthcare Consumerism and Implication for Care Delivery (Coursera) Coursera
Northeastern University

Healthcare Consumerism and Implication for Care Delivery (Coursera)

Discover how healthcare consumerism is transforming patient expectations and care delivery in this insightful online course. Gain a deep understanding of the healthcare ecosystem, emerging technologies, innovative payment models, effective change management strategies, and the power of data analytics to enhance patient outcomes and experiences.

Jun 15th 2026
4 Weeks
Engaging in Service Innovation and Management (Coursera) Coursera
Northeastern University

Engaging in Service Innovation and Management (Coursera)

Take your understanding of service innovation and management to the next level with this specialized online course. Following on from 'Introduction to Service Innovation and Management', this course delves deeper into the tools and techniques required for effective healthcare service/process redesign. Equip yourself with the knowledge to drive meaningful change in service delivery, improving outcomes and patient experiences.

Jun 2nd 2026
4 Weeks
Introduction to Service Innovation and Management (Coursera) Coursera
Northeastern University

Introduction to Service Innovation and Management (Coursera)

Embark on a transformative journey with our Introduction to Service Innovation and Management course, designed specifically for professionals in the healthcare sector. Whether you're a provider, payer, or administrator, this course will equip you with the knowledge and skills needed to successfully innovate and manage services effectively. Ideal for those looking to enhance their career prospects within healthcare or make a transition into the field.

Jun 1st 2026
4 Weeks
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