Coursera

运营管理概论 (中文版) (Coursera)

Offered by University of Pennsylvania,

了解如何提升工作效率和提高质量标准，学会分析和改善服务业或制造业商务流程。主要概念包括流程分析、瓶颈、流程速率和库存量等。成功完成本课程后，您可以运用所学技能处理现实商务挑战，这也是沃顿商学院商务基础专项课程的组成部分。

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沃顿商学院商务基础专项课程组成部分
回想一下，您上次去餐馆的时候抱有什么期待？您希望能在菜单上找到自己爱吃的美食、您希望饭菜烹饪符合高质量标准、您希望上菜速度迅速，并且您不想花太多钱。再回想一下您上次去诊所或医院的场景。您对医生护士抱有什么期待？您希望他们为您提供适当的医疗护理、您希望得到的医疗护理质量越高越好、您希望能快速得到治疗，并且您（或您的保险公司）不想花太多钱。
经营餐馆所需的管理技能与经营医院所需的管理技能相同。您将在本课程中学习这些技能。具体来说，您将学习如何提升工作效率、加快响应速度、为客户提供更多选择，以及提高质量标准。简而言之，您将学习如何分析和改善商务流程。
作为沃顿商学院基础专项课程的一部分完成此课程，然后您将有机会开展毕业项目，以及为由沃顿商学院管理的公司（例如 Shazam 和 SnapDeal）或您自己的公司或单位面临的现实挑战开展战略分析和提出解决方案建议。训练有素的沃顿工作人员将对提交作业中得分最高的一些作业进行评估，Shazam 和 SnapDeal 的领导团队也将审阅学生为他们公司提出的得分最高的解决方案。

Course 3 of 5 in the 商务基础 (中文版) Specialization.

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