Coursera

Preparing for Your Retail Customer Service Role (Coursera)

Offered by CVS Health,

This course provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your knowledge gained over the previous courses in the program to a hands-on project that allows you to demonstrate the skills you’ve learned in each course.

Class Deals by MOOC List - Click here and see Coursera's Active Discounts, Deals, and Promo Codes.

By the end of the course, you will be able to:

Create positive interactions with customers
De-escalate conflict with customers
Create solutions to customer problems
Describe the different roles in call center customer service

To be successful in this course, it is recommended that you complete the first three courses in this program.
Course 4 of 4 in the CVS Health Retail Customer Service Professional Certificate.

Syllabus

WEEK 1
Career and Job Search Information
This week you learn about the hiring process for a customer service position as well as how to find jobs to apply for. You also learn how to create a resume and how to prepare for your job interview.

WEEK 2
Capstone Project
This week you apply all the skills you have learned throughout the entire program to a project involving real-world scenarios.

Go to Class

MOOC List is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Related Courses

Coursera

Big Interview

The Art of the Job Interview (Coursera)

Business

Learn how to prepare for a job interview the right way! This unique collaboration between Big Interview and Coursera will teach proven techniques to help you turn your interviews into job offers. You'll learn what interview questions to expect and how to answer them. You'll also get access to interactive tools to guide you in outlining answers to key questions and practicing until you feel confident. The course also provides guidance on how to optimize your resume using the Big Interview resume builder and how to use networking to uncover more job leads.

Nov 2nd 2026

5-12 Weeks

Business Job Communication

Coursera

Northwestern University

Leadership Communication for Maximum Impact: Storytelling (Coursera)

Management & Leadership

Storytelling is an essential part of leadership. Effective leaders communicate to inspire talent to excel; to partner with investors and communities; to engage with customers and clients and to grow their impact in the world as part of a global community. Cultivating an authentic, trustworthy and compelling narrative is vital to a leader’s success. This course helps leaders find their own story through personal branding; develop storytelling success with all constituencies; initiate an effective voice for crisis; interact well through social and third party media; and communicate a vision for innovation.

Oct 19th 2026

4 Weeks

Innovation Leadership Communication

Coursera

University of London

Applied Public History: Places, People, Stories (Coursera)

History

This course introduces learners to applied public history: understanding and interpreting the past today, and engaging diverse communities in the practice of making and sharing histories. The course draws on project case studies, expert insights and diverse perspectives to model exciting approaches to researching and sharing the history of places and people. Learners will develop a toolkit to apply in their own practice, by participating in discussion, quizzes, creative activities and mini masterclasses. What kinds of stories can we discover through research into the history of places and people?

Nov 2nd 2026

5-12 Weeks

History Art Communication

Coursera

University of Michigan

Inspiração e motivação de indivíduos (Coursera)

Management & Leadership Business

Neste curso, você aprenderá como criar uma visão compartilhada para sua equipe e como comunicá-la de forma eficaz aos seus colegas. Você também aprenderá como definir metas e expectativas eficazes de forma a melhor permitir que sua equipe alcance a visão compartilhada. Por fim, você entenderá as necessidades e os fatores de desempenho mais importantes entre culturas e aprenderá a alinhar as recompensas com os comportamentos desejados para que seus colegas sejam motivados a atingir os objetivos da equipe.

Nov 2nd 2026

4 Weeks

Leadership Motivation Communication

Coursera

University of Maryland, College Park

Successful Interviewing (Coursera)

Languages & Literature

The goal of hiring managers is not just to hire people who need a job. It’s to hire people who believe in their organization, its mission and the work that’s involved in the job position. Every hiring manager knows: Hire people to do a job and they’ll work for your money. Hire people who believe in the work and they’ll work for their passion. And this is not a case of “fake it until you make it.” You have to be genuine about your belief in an organization and its mission. That means you have to have researched the industry, the company, and the position – and be able to show how your goals in life align with the company’s mission.

Oct 26th 2026

5-12 Weeks

Interview Communication Interviewing

Coursera

University at Buffalo,The State University of New York

ADHD: Everyday Strategies for Elementary Students (Coursera)

Education Social Sciences

This course will provide an overview of ADHD diagnosis and treatment. Course participants can expect to learn about ADHD as a developmental disorder that begins early in childhood, and participants will also learn about evidence-based approaches for diagnosing ADHD. Following that, two evidence-based treatment approaches (the Daily Report Card and Parenting Strategies) will be introduced. (Note these course activities are informational and are not intended to replace working with a licensed/trained professional).

Oct 26th 2026

4 Weeks

Planning Education ADHD

Coursera

University of Melbourne

Moving to the Cloud (Coursera)

Management & Leadership Business

The cloud is taking business by storm. In fact, due to the extraordinary growth of the cloud, it has been described as a tornado, not a fluffy white floating object! Commercial research analysts consider cloud as one of the most significant trends with a potential to change the whole global IT industry. Governments, including those in the US, Britain, and Australia, have cloud-first policies now in place which mandate cloud over non-cloud services in ICT procurement.

Nov 2nd 2026

5-12 Weeks

Management Cloud Communication

Coursera

University of Toronto

The Arts and Science of Relationships: Understanding Human Needs (Coursera)

Personal and Professional Development

This course provides an introduction to: 1- Basic concepts of The Strategies and Skills Learning and Development System (SSLD), their relevance for every day relationships and provide advanced concepts for participants who work in fields of social work and health care. 2- Basic practice principles and methods of SSLD, illustrated by relationship management case studies. 3- The SSLD framework for relationship management assessment; N3C (needs, circumstances, characteristics, capacity) and problem translation. 4- Core competencies in the relationship management application of the SSLD system: Observation learning, simulation, real life implementation, review and monitoring.

Nov 2nd 2026

5-12 Weeks

Psychology Personal Development Communication

Coursera

Northwestern University

Leadership Through Social Influence (Coursera)

Management & Leadership Personal and Professional Development

This course will provide learners with a systematic general framework for analyzing persuasive influence situations. Learners will be able to identify different challenges faced by persuaders and to fashion appropriate strategies for addressing those challenges. The broad goal is to provide learners with not only an extensive persuasion tool kit, but also with an understanding of how different tools are useful in different situations.

Nov 2nd 2026

4 Weeks

Leadership Communication Negotiation

Coursera

University System of Georgia

Career Planning: A Pathway to Employment (Coursera)

Personal and Professional Development

This course is designed to foster creative approaches to launching a new career. You will articulate best ways to make a first impression and analyze your strengths by creating a personal statement. You will identify appropriate elements to make your resume stand out from the crowd. You will also identify the most effective ways a cover letter can answer a job description, and how to best leverage social media in your job search.

Nov 2nd 2026

5-12 Weeks

Strategy Personal Development Writing

Coursera

HEC Paris

Become a changemaker, build a career with purpose and impact (Coursera)

Business

This course is designed to help anyone who wants to make a positive impact on society, but doesn't know how. Whatever your age, academic background or professional context, it will help you find the path that is right for you to make a difference. You will learn how to move from desire to idea, and from idea to action.

Oct 26th 2026

5-12 Weeks

Business Innovation Entrepreneurship

Coursera

University of Virginia

Gestão de produtos digitais: Princípios básicos modernos (Coursera)

Management & Leadership Business

Há pouco tempo, o trabalho do gerente de produto era avaliar dados de mercado, criar requisitos e gerenciar a transferência para vendas/marketing. Talvez você conversaria com um cliente em algum lugar e ele diria quais recursos ele quer. Mas as empresas que gerenciam produtos dessa maneira estão morrendo.

Oct 26th 2026

4 Weeks

Management Communication Design Thinking