Learn about information and communication technologies [ICTs] and innovations in the hotel and tourism industries. Gain an in-depth understanding of the strategic applications of ICT (information and communication technologies) innovations in the hospitality and tourism industry.
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You will learn about the roles of ICT infrastructures and tools in shaping business environment, business models, marketing practices, revenue strategies, and customer services.
We will also discuss the dynamics that is generated in the development of ICTs and its impact on hospitality and tourism organizations.
This course is part of the International Hospitality Management MicroMasters Program.
What you'll learn
- Develop a holistic view of the various knowledge and theories of ICT and innovation management applicable to the hospitality and tourism industry
- Appraise, analyze and evaluate the general impact and applications of ICTs on various sectors in the hospitality and tourism industry
- Critically assess the relationship between the hospitality and tourism industry and its technological macro-environment
- Identify and provide leadership at work in relation to information, technology and innovation management
- Evaluate and implement appropriate ICT and innovation management theories to support hospitality and tourism organizations in enhancing their business
- Communicate and react proactively to industry stakeholders including staff, travelers, government and commercial organizations in the area of ICTs and innovation
- Understand the application of big data analytics for better decision-making in the context of hospitality and tourism industry.
Syllabus
Week 1: An Introduction to IT and Hospitality & Tourism industry:
An introduction to the major ICT applications influencing the society and tourists as well as the impact on hospitality and tourism industry. Developing a holistic view of the various knowledge and theories of ICT and innovation applicable to the hospitality and tourism industry.
Week 2: Information technology adoption and dynamic impact on hospitality & tourism organizations
Introducing the theoretical perspectives on technology adoption and innovation diffusion. Examining the adoption of information technology and innovations in hospitality and tourism organizations and evaluating the impact.
Week 3: Value creation through IT and innovation
Discussing the IT-based value creation in hospitality and tourism organizations. Applying theoretical tools to exploit IT-based value in business processes.
Week 4: Innovation strategy through mobile technology and social media in hospitality & tourism industry
Illustrating the principles and concepts in embracing mobile technology and social media in the context of innovation adoption and application.
Week 5: Business analytics for data-based decision making in hospitality and tourism organizations
Introducing the concept of data-based decision making and the principles and tools for business analytics. Discussing data sources and big data applications for decisions in hospitality & tourism organizations.
Week 6: Technology development and the future of hospitality and tourism organizations
Course wrap-up with a discussion on the future tourist and its implications on the impact of IT in hospitality & tourist organizations.
