EdX

E-commerce logistics and Last Mile (edX)

Offered by LOGYCAX, LOGYCA,

High demand in the E-commerce market and the transportation of products are very important factors in customer satisfaction. From the moment the product is picked up at the store until it reaches the final client, it goes through different stages where the utmost care is needed. It is a great challenge to ensure that delivery is timely and in keeping with the client’s expectations. Last mile logistics is vital for E-commerce.

Class Deals by MOOC List - Click here and see EdX's Active Discounts, Deals, and Promo Codes.

This course focuses on organizations’ need to deliver their products at the hands of online consumers who purchase goods and services from websites, and who are even more demanding than customers who personally go to stores or department stores. Due to the impact of technology in every day life, customer satisfaction and quick delivery are more present than ever. In this course you will develop skills in logistic operations for last mile delivery and the current challenges facing all virtual sales. You will also learn about success cases of companies worldwide that face logistic operations every day in order to get every product purchased to the consumer’s door.

What you'll learn

Get to know the concept of E-commerce logistics and its impact on the consumer.
Identify the different stages of e-commerce logistic operation, from its design to the final delivery.
Identify the main challenges that currently face e-commerce logistics and worldwide trends.
Get to know e-commerce logistics cases worldwide and the innovations they have created facing the current situation.

Syllabus

Module 1: What is E-commerce logistics?
What is E-commerce logistics?

The E-commerce value network
Impact of E-commerce logistics on customers

Module 2: E-commerce logistical process
Operations design

Order supply
Last Mile logistics

Module 3: Challenges of E-commerce logistics
Logistical costs
--
Payment and billing
Omnichannel
Storage nodes
Handling goods
Sustainability
Returns
Customer experience
Transportation
Traceability
Technology

Module 4: Success cases
Colombia Case

Latam Case
Global Case
Final recommendations

Go to Class

MOOC List is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Related Courses

Financial Accounting Made Fun: Eliminating Your Fears (edX)

EdX

Babson College

Financial Accounting Made Fun: Eliminating Your Fears (edX)

Management & Leadership

Learn the language of financial accounting and how to use financial statement information to better manage and grow your business. Are financial statements a mystery to you? Do all those terms and metrics make your head spin? Do you avoid conversations with your finance leaders because you are not confident of your finance ability?

Self Paced

Self-Paced

Business Management Balance Sheet

Marketing Fundamentals: Who Is Your Customer? (edX)

EdX

Babson College

Marketing Fundamentals: Who Is Your Customer? (edX)

Management & Leadership Marketing & Communication

Learn key marketing concepts to implement customer acquisition strategies to find the right customers and grow your business. In order to compete in an ever-changing market, business leaders must assess and respond to consumer needs and wants. Marketing is a means of creating value for consumers and engendering loyalty and enthusiasm for your product or service.

Self Paced

Self-Paced

Business Marketing Marketing Strategy

EdX

LOGYCAX

Logistics Fundamentals (edX)

Engineering

Have you ever wondered how products arrive at your hands? From the clothes we wear to the food we consume, they have been through a series of links, processes, operations and flows we know as logistics. Logistics are the first trait for a company’s success! Learn all about logistics and how you can use it to achieve every goal in your organization. In this online course you will gain a holistic view of logistics and transportation within your company, which is useful to understand how a company can thing strategically thanks to basic but essential content.

Self Paced

Self-Paced

Engineering Supply Transportation

Critical Thinking & Problem Solving (edX)

EdX

Rochester Institute of Technology,RITx

Critical Thinking & Problem Solving (edX)

Marketing & Communication Business

The most successful professionals are able to assess the environment, analyze a situation, design a solution, and ultimately win in a competitive scenario. In today’s business environment, organizations have identified critical thinking and problem-solving as skills that are integral to an employee’s—and their organization’s—success.

Self Paced

Self-Paced

Business Critical Thinking Problem Solving

IT Fundamentals for Business Professionals: Enterprise Systems (edX)

EdX

Universitat Politècnica de València,UPValenciaX

IT Fundamentals for Business Professionals: Enterprise Systems (edX)

CS: Information & Technology Computer Science

Working with Information Technology (IT) without the necessary background? Learn the fundamentals of Information Systems in a corporate environment. This course is one of the 5 courses of an introductory business information systems series, designed to introduce you to the amazing world of Information Technology.

Self Paced

Self-Paced

Business Information Technology Information Systems

Climate Change Science and Negotiations (edX)

EdX

SDGAcademyX,SDG Academy

Climate Change Science and Negotiations (edX)

Sci: Energy & Earth Sciences Sci: Environment

Humanity is up against a tight timeline to address climate change. Learn how we can deeply decarbonize the global energy systems, and put the world on a 2°C pathway. In this course, learn solutions to mitigate the effects of the global greenhouse gas emissions causing temperature rise, and how to apply these solutions in different national contexts improvements.

Self Paced

Self-Paced

Business Earth Sustainability

System Design for Supply Chain Management and Logistics (edX)

EdX

Chalmers University of Technology,ChalmersX

System Design for Supply Chain Management and Logistics (edX)

Management & Leadership Economics & Finance

Learn how leading supply chains are designed, what makes them competitive and how to use the SCOR model for analysis to increase your business’s ROI. Logistics and supply chain structures can be found in virtually any system. In this business and management course you will learn not only what makes leading systems competitive but also how to design, or redesign, your own system.

Self Paced

Self-Paced

Business Management Logistics

EdX

Indian Institute of Management, Bangalore,IIMBx

Operations Management (edX)

Management & Leadership Social Sciences

Understand key aspects of business operations and lean management including capacity, productivity, quality, and supply chain. Have you ever wondered about the right methods to improve productivity, configure your supply chain or address the demand on hand? In recent years, businesses have strived to improve productivity and quality, reduce costs and delivery times, and embrace flexibility and innovation. These strategies are part of the Operations Management (OM) activities that service and manufacturing organizations engage in.

Self Paced

Self-Paced

Business Operations Management Asset Management

Find the right markets for your innovation - A tool for entrepreneurs and innovators for choosing which markets to play in. (edX)

EdX

École Polytechnique Fédérale de Lausanne,EPFLx

Find the right markets for your innovation - A tool for entrepreneurs and innovators for choosing which markets to play in. (edX)

Management & Leadership

Learn how to apply the Market Opportunity Navigator - a three-step tool for identifying, evaluating and strategizing market opportunities - to get the most value for your innovation. As entrepreneur or innovator you are trained to run fast, but… are you running in the right direction?

Self Paced

Self-Paced

Business Entrepreneur Strategy

EdX

Indian Institute of Management, Bangalore,IIMBx

Accounting and Finance (edX)

Management & Leadership Economics & Finance

Develop financial acumen to manage your business successfully. This business course helps you to read and understand financial statements to evaluate how business performance is affected by four fundamental drivers of profitability viz., asset management, cost management, leverage management and tax management. It will also help you to identify areas for improvement.

Self Paced

Self-Paced

Finance Business Accounting

Let’s Get Happy: Happiness Drives Performance (edX)

EdX

University of Maryland, College Park,University System of Maryland - USM,USMx,UMD

Let’s Get Happy: Happiness Drives Performance (edX)

Business

Great leaders, create great culture, which yields great work: G3. Leadership requires skills and is in greater demand. Are you ready to lead when the call comes? Would you like to refresh your leadership skills? If so, this course is for you. In this course you will learn about great culture – the goal of every great leader. Find out how happy you are personally and at work, be able to make the case for happiness at work as a critical strategic approach, understand how happy project and technical professionals are right how, and learn how to build you own personal happiness and happiness at work.

Self Paced

Self-Paced

Business Leadership Leader

EdX

Berklee College of Music,BerkleeX

Creativity & Entrepreneurship (edX)

Management & Leadership

Learn skills and listen to examples from world-renown entrepreneurs and innovators as they discuss the parallels between the creative and entrepreneurial journeys -- and why entrepreneurship, much like music or creativity, is something we all possess. Creativity & Entrepreneurship will help you tap into your inner creativity and learn how to leverage it for career development or business innovation.

Self Paced

Self-Paced

Business Music Entrepreneurship