EdX

Dealing With The Daily Drama (edX)

Offered by Indiana University, IUx,
Dealing With The Daily Drama (edX)

Management effectiveness is not found in some abstract theories but in how you handle the real world, day-to-day, moments that face every manager. This course surfaces the most recurring challenges of managing people and illustrates best practices for how exceptional managers address them. You will be introduced to tools that enable you to manage different personalities, mediate conflict, lead team meetings, give productive feedback and establish a culture of service and support.

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This course is part of the The Exceptional New Manager’s Toolkit Professional Certificate.

What you'll learn

  • Manage team communication and conflict
  • Build a culture of customer service
  • Facilitate effective meetings
  • Inspire and evaluate employee performance
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