Coursera

Core 1: Hardware and Network Troubleshooting (Coursera)

Offered by IBM,
Core 1: Hardware and Network Troubleshooting (Coursera)

Prepare for a rewarding career in IT with IBM's Core 1: Hardware and Network Troubleshooting course. Gain the necessary skills and knowledge to set up, configure, and troubleshoot devices, networks, and systems in today's fast-paced world.

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You will gain a solid understanding of hardware and networking concepts, including troubleshooting techniques for laptops, mobile devices, and video and resolution issues. You will also learn to identify and troubleshoot storage and printer issues, configure BIOS settings, and summarize power supply basics. Our comprehensive curriculum covers hardware and network troubleshooting, laptop and printer components and settings, motherboard, and storage components.
Whether you're starting your career in IT or seeking to advance in your current role, this course provides the knowledge and skills necessary to succeed in today's tech-driven world. In addition, this course is part of a series of courses designed to help you prepare for CompTIA A+ Certification and lays the foundation for advanced training in Core 1.
Join us today on your journey toward becoming a highly sought-after IT professional!

What you'll learn

  • Describe laptop components and accessories and apply troubleshooting methods to laptops, mobile devices, and video and resolution issues.
  • Explain networking infrastructures, describe storage device options, identify network troubleshooting tools, and troubleshoot storage issues.
  • Define motherboard components and CPU types, configure BIOS settings, summarize power supply basics, and troubleshoot these items.
  • Identify printer types, components, and settings and troubleshoot basic, advanced, laser, and impact printer issues.

Syllabus

Laptops and Other Mobile Devices 
Module 1
In this module, you will learn the foundations of troubleshooting laptops and other mobile devices. Lesson 1 introduces you to basic laptop components and how to identify, install, and configure them. You will also learn about storage drives, backlights, displays, digitizers, and Bluetooth and Wi-Fi accessories. In Lesson 2, you will learn how to resolve common issues with laptops and other mobile devices. The lesson will teach you how to resolve issues with laptop batteries, screen resolution and refresh rate, and Wi-Fi connections. Lastly, you will learn how to identify and troubleshoot video and resolution issues.

Networking and Storage
Module 2
In this module, you will learn about networking and storage devices and how to troubleshoot them. Lesson 1 explains common types of networks and storage devices and the terms associated with them. It will cover networking infrastructure, software-defined networking, networked-host services, storage devices, and RAID. Lesson 2 will walk you through common troubleshooting tools and techniques. You will learn how to use networking and troubleshooting tools to troubleshoot network connectivity and storage devices.

Internal Computer Components
Module 3
In this module, you will learn about internal computer components and how to troubleshoot them. Lesson 1 will teach you about internal computer components and common terms associated with them. You will learn about motherboard components as well as firmware, bootup, and BIOS settings. It also covers CPU types and features, cooling methods, and power supply terminology and recommendations. Lesson 2 will explain how to troubleshoot various internal computer components, including the motherboard, RAM, CPU, and power supply.

Printers and Multi-function Devices and Maintenance
Module 4
In this module, you will learn about multifunction devices and printers and how to maintain and troubleshoot them. Lesson 1 covers different types of printers, their settings, components, and how to maintain them. You will learn about multifunction devices, inkjet, thermal, and 3D printers. Lesson 2 will explain how to troubleshoot basic and advanced printer issues, as well as laser printers and impact printers. It will teach you how to identify issues with and maintain laser and impact printers.

Final Exam and Honors Final Project
Module 5
In this module, you will test your knowledge and the skills you’ve acquired in this course. This module contains a 20-question graded final examination focused on the content of this course. You may also choose to complete an optional honors project where you will have the opportunity to apply your technical troubleshooting skills by examining three realistic scenarios that simulate common issues that may arise in a Helpdesk setting. The assessment addresses topics such as identifying, installing, configuring, maintaining, and troubleshooting hardware, including computers, printers, storage, mobile, multi-function, and networking devices.

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