Learn how to plan a telehealth care journey to improve the patient experience, with guidance from Stanford Medicine faculty. Discover how telehealth can be used to make healthcare more accessible. A truly impactful telehealth program places the patient at the center of the experience and makes healthcare more accessible for all. This course from the Stanford Center for Health Education (SCHE) unpacks practical considerations for implementing and optimizing telehealth in your context.
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You will explore key touch points along the patient care journey (before, during, and after a telehealth interaction); how various patient personas experience the journey; and how this translates to your practice and workflow planning. The course also explores how telehealth can both create and remove barriers to healthcare accessibility, and how these issues can be overcome. Learn how to address the impact of the digital divide in a telehealth program, and propose ways to advocate for, and enhance, its accessibility.
This course is part of the Telehealth: Strategy, Implementation, and Optimization XSeries program.
What you'll learn
- How to map the telehealth patient journey for a better experience.
- How to optimize the patient experience throughout a telehealth interaction.
- How to use telehealth to overcome the barriers to healthcare access.
- How to improve telehealth accessibility and equitability for vulnerable populations.
