Coursera

Preparing for Your Call Center Customer Service Role (Coursera)

Offered by CVS Health,

Demonstrate Excellent Customer Service provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your knowledge gained over the previous courses in the program to a hands-on project that allows you to demonstrate the skills you’ve learned in each course.

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By the end of the course, you will be able to:

Create positive interactions with customers

-De-escalate conflict with customers
-Create solutions to customer problems
-Describe the different roles in call center customer service
To be successful in this course, it is recommended that you complete the first four courses in this program.
Course 4 of 4 in the CVS Health Call Center Customer Service Professional Certificate.

Syllabus

WEEK 1
Career and Job Search Information
This week you learn about the hiring process for a call center customer service position as well as how to find jobs to apply for. You also learn how to create a resume and how to prepare for your job interview.

WEEK 2
Capstone Project
This week you apply all the skills you have learned throughout the entire program to a project involving real-world scenarios.

Go to Class

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