Crises are an inevitable part of professional’s life, but they do not have to be a reason for your / organization’s downfall or poor business results. Crisis can be man-made and at times black-swan events like the recent pandemic. This e-course titled Crisis response management is designed to help foster leadership with the following end goals: preventing crises that can be avoided; successfully navigating through crisis that cannot be avoided; sustaining business performance during crisis and; creating opportunity for innovation following a crisis.
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In this course, we’ll explore stages of crisis and how managers and leaders can affect business turn-around after a crisis through decision making, stakeholder management and rebuilding trust.
This e-lesson adopts a 7-step pedagogy design which is balanced between theory and praxis.
- Inspire – Faculty videos on topics that are critical
- Empower – Share your thoughts and point of view with other learners on the discussion forum
- Self-assess & measure – a few self-assessments and exercises to introspect and find out where you are
- Learn fast – Quick wins by transferability of the learning back to work place
- Immerse – Further your knowledge and expertise through readings and discussions
- Customize – Use the framework, templates and worksheets to create and retain for your business
- Application – Action tips, Essentials and best practices from across domains
Join this course and develop ‘ stand-out’ leadership behaviors and traits will help you tide over crisis that can come your way.
What you'll learn
Program take-aways
- Learning how to detect warning signs that a crisis may be looming
- Learning how to properly prepare for and prevent crises
- Identifying appropriate damage control activities
- Knowing what and how to communicate to stakeholders and
Adopting a learning stance in order to use the crisis to become more competitive in the future.
Syllabus
Program coverage
- What is a crisis?
- Internal & External causes of crisis
- How to avoid and where to start after a crisis hits your business
- Two leadership disciplines to master
- Sustaining business performance during a crisis
- Stakeholder analysis: Managing key relationships affected by your company’s crisis and re-building trust
- Communications: Strategic messaging during crisis and managing the media
- Creating opportunity: Transitioning from reactive crisis management behaviors to proactive crisis leadership
